Overview
For our customers, you\'ll be more than just the friendly face and voice of Santander. You\'ll be a listener and problem solver. Whether you\'re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you\'ll never know what the next challenge will be. You\'ll have plenty of support and be part of a close-knit team. You\'ll be totally flexible in your approach and comfortable undertaking a broad range of activities in a multi-skilled environment. You\'re the eyes and ears of our business after all.
Responsibilities
* Acting as the first point of contact for customers in branch or over the phone
* Assisting with day-to-day transactions, queries and servicing
* Answering customer calls into our contact centre
* Building relationships and finding solutions
* Developing your knowledge of services and products to help our customers
* Identifying new ways to improve the customer experience
Qualifications
* Essential requirements: Proven ability to deliver outstanding customer service either from a face to face or a telephony background
* The ability to communicate effectively with customers to truly understand their needs
* It would also be nice to have: A real desire to go above-and-beyond for customers
* Effective team working skills with a flexible, can-do approach to work
* Openness to a broad range of activities even if outside of standard expectations
* Ability to grow, adapt and change accommodating business needs and priorities
* You will require the right to work in the UK (please see details below)
Role Details
* This is a full-time permanent branch-based role, working 35 hours across Monday to Saturday across the hours of 8:00am - 6:00pm
* The role is based in our Farnborough Branch.
Additional Information
Inclusion At Santander we\'re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.
We offer a wide range of benefits that you can choose from and tailor to your needs, including starting salary, holidays, pension contributions and a variety of voluntary benefits.
We also provide access to wellbeing resources, employee discounts and additional product and service benefits for Santander UK employees.
#J-18808-Ljbffr