Client Services Manager
Job Reference: HL050526CH
Real Estate and Property, Bristol, Bristol £30,000 - £32,000 per annum, Permanent
Do you come from the Beauty industry, travel agency, recruitment, estate agency or Flight attendant world? Are you in-house lettings and love property but want a change?
Do you have amazing customer service and face-to-face people skills and want an opportunity to work for an amazing, well-established property company?
Are you a confident, enthusiastic person with the ability to sell and open doors? If so, read on.
This is an exciting opportunity for a Client Services Manager.
Monday to Friday 8:30 – 17:00
Salary: £30,000 – £32,000 per annum
The successful candidate will play an integral role in promoting this company based in Aztec, Bristol. This key role enhances sales and overall financial performance of the centre. Reporting to the Director, the candidate will demonstrate excellent administrative, organisational and communication skills, be confident, show attention to detail, enthusiasm, adaptability, ability to multi‑task and work under pressure, and be highly motivated and proactive with a desire to contribute to the company more widely. Ability to be a team player will be vital.
Job Role
* To be accountable for the financial and operational performance of the centre.
* To attract new clients and ensure the retention of existing clients with a view to maximising revenues.
* Overall management, control and accountability for the financial and commercial performance of the centre.
* Management of financial procedures.
* Provision of exceptional customer service whilst ensuring operational efficiencies.
Sales & Marketing
* Develop and maintain contact and relationship with brokers and commercial agents and provide feedback on introductions.
* Promote available space in the centre on pre‑agreed commercial terms.
* Achieve target sales to grow and maintain centre occupancy levels.
* Manage licence agreement renewals to maintain centre occupancy levels and grow revenues.
* Develop corporate account contacts with key local occupiers to benefit from potential special projects, overspill or other short‑term expansion requirements.
* Maximise revenue from various products available within the centre.
* Network with influencers, public sector and inward investment bodies and target potential customers.
* Assist in preparing marketing collateral suitable for the centre.
* Identify, recommend and implement local marketing initiatives.
* Handle enquiries, viewings, contract negotiations and completions.
* Use creative and professional social media.
* Develop promotional campaigns for the business centre and its facilities.
Financial
* Provide financial management information, including monthly billing, revenue collection and financial reporting using Twiin software (training provided).
* Manage the business centre in line with the agreed annual budget to achieve target financial returns.
* Effectively monitor and manage aged debtors.
* Demonstrate a good understanding of profit and loss reports and manage costs.
* Recommend and implement potential areas where additional revenue can be generated.
* Present lettings and additional service revenue plans as required.
Benefits
* 25 days plus bank holidays
* Pension
* Health care
* Life assurance
* This is a permanent position
Contact us
* Email: info@hrgo.co.uk
* Call: 01233 722 401
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