IT Support Technician
đź“Ť Alfreton, Derbyshire, DE55 7JR
đź’Ľ Permanent | Full-Time
đź’° Competitive Salary (Based on Experience)
🕒 Monday–Friday | Office-Based
My client operates in a specialist and growing market — designing, building, and installing mobility products that help people stay independent, especially when it comes to using their vehicles. It's meaningful work, and our solutions are life-changing for many.
The Opportunity
We’re looking for a passionate and proactive IT Support Technician to join our Infrastructure team. You’ll play a vital role in supporting day-to-day IT operations across the group — keeping systems running, users supported, and contributing to the success of ongoing tech improvements.
This is a great opportunity to develop your IT skills in a company where technology is evolving — and your growth is actively supported.
Key Responsibilities
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Provide first and second-line IT support using Jira Service Management
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Troubleshoot hardware, software, network, and server issues
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Configure and install laptops, desktops, mobile phones, and tablets
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Support user onboarding/offboarding (account setup, permissions, password resets)
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Administer 3CX telephony systems (extensions, call logs, provisioning)
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Create and maintain documentation using Confluence
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Deliver basic IT training to end users
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Liaise with 3rd-party vendors and external support
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Manage IT equipment stock and replacements
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Contribute to IT projects and system upgrades
What You’ll Need
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Experience in an IT support or helpdesk environment
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Proficiency with:
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Windows 7/10/11, Windows Server (2016–2022)
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Microsoft 365, Azure, Intune, SharePoint, Entra ID
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Active Directory, DNS, DHCP, file & print services
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Networking fundamentals (firewalls, switches, routers, cabling)
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Excellent communication and customer service skills
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A methodical, problem-solving approach
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Full UK driving licence and access to your own vehicle (essential)
Desirable (but not essential):
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Experience with Jira, Confluence or similar ITSM tools
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Knowledge of scripting or automation
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Relevant certifications (e.g., CompTIA, Microsoft, Cisco)
What’s In It For You
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Competitive salary (based on experience)
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31 days holiday (including statutory) + extra days for long service
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Pension scheme
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Life insurance
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Profit-related pay
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Employee Assistance Programme
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Incentive scheme
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Time within work hours to develop and upskill your IT knowledge
Location
This is an on-site role based at our head office in Alfreton, Derbyshire easily accessible from Mansfield, Derby, Nottingham, Chesterfield, and surrounding areas.
Apply Now
If you’re excited by the opportunity to make a real impact while growing your IT career, we’d love to hear from you.
📩 Click “Apply Now” and submit your CV today