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Direct message the job poster from Ampstek
Responsibilities:
1. Good in Data Analysis & Reporting using MS Office and ITSM tools
2. Coordinate desktop changes to avoid deployment collisions on high priority incidents
3. Prepare requests for rollout
4. Participate in incident handling concerning desktop changes
5. Participate in projects concerning larger desktop changes, such as rollout of new antivirus
6. Knowledge of Microsoft environment (desktop, O365)
7. Technical understanding of products building up a desktop service
8. Experience from the desktop environment
9. Understanding and experience of ITSM and ticketing processes
Required:
1. On-site support experience necessary
2. Ability to commission new laptops and desktops across shopfloor as needed
3. Ability to move around with necessary tools and devices across shopfloor as needed
4. Maintain and update asset inventory at the facility
5. Disciplined, systematic problem-solving skills
6. Knowledge of Active Directory
7. Experience with ITSM ticketing tools such as ServiceNow
8. Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook, Project, Visio)
9. Knowledge of VPN (Cisco) and remote dial-in users
10. Support for laptops, desktops, and printers of all models
Nice to have:
1. ITIL knowledge of V2 or V3, especially on Service Desk, Incident, Problem, and Change Management
Additional Details:
* Seniority level: Entry level
* Employment type: Contract
* Job function: Information Technology
* Industries: IT Services and IT Consulting
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