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Operations Service Manager, Huddersfield
Client: Loom Talent
Location: Huddersfield, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 26.08.2025
Expiry Date: 10.10.2025
Job Description:
Service Delivery Manager - Huddersfield
£55,000 + Car Allowance + Additional Benefits
We are working with a well-established organization seeking a Service Delivery Manager to lead and develop a large operations team. This key leadership role is ideal for someone who thrives in a fast-paced environment, balancing daily service delivery with strategic improvement and resilience planning.
Profile: We seek a confident leader with experience managing operational or service teams, preferably in complex or high-volume settings. Strong people skills, composure under pressure, and a proven track record of delivering results while engaging and motivating teams are essential.
The Role: You will ensure high service standards across a customer-focused function, leading a sizable team and consistently achieving performance targets. Responsibilities include:
* Overseeing daily operations and resource planning
* Driving service quality and efficiency according to KPIs
* Supporting staff development through training and coaching
* Managing escalations and maintaining client relationships
* Identifying process improvement opportunities and enhancing team resilience
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