Job Description
Do you want to help power your career and be part of an evolving energy industry?
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n exciting opportunity has arisen for an enthusiastic Fault Reporting Operative to join our team.
T
he energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the full-time, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs now and in the future.
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ur vision is to be the best energy company in serving our customers, whilst delivering a sustainable energy solution. We are looking for someone who is passionate about communications and can help share our story as we deliver our plans to invest in our network, support net zero and create a greener energy future.
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s a Fault Reporting Operative, you are responsible for the accurate and timely reporting of unplanned Low Voltage fault incidents to ensure compliance with Ofgem Licence conditions under the Quality of Service Interruptions Incentive Scheme (IIS).
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his role is a full-time position working with a team based at our Leeds site. Please note, working from home arrangements cannot be incorporated into this role. This role also includes a Major Incident support element.
A
long with a competitive salary between £28,401 - £31,107.B
ase salary would be £28,401 with potential increases based on performance assessments and evidence, in line with our Professional and Administrative collective agreement.
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lso;•
Enrolment into our pension scheme•
Excellent progression•
25 days holiday plus bank holidays•
Free onsite parking•
Vouchers •
Tourist Attraction Tickets and more!
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e’re excited to hear from candidates with a passion for our company and the energy industry and a desire to succeed. Apply now and we’ll be in touch.
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ey Responsibilities
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he successful candidate will be accountable for:•
Accurate inputs of Low Voltage Fault Report data into our Outage Management System (OMS)•
The auditing of all Low Voltage Fault Reports•
The correction of non-compliant Fault Reports following identification through the audit process •
Supporting the wider business with Customer Service Guaranteed Standards.•
Analysis and interpretation of OMS data and site fault information•
Interrogation of geographical system records and progression of updates.•
Inputting of data to audit Databases•
Data preparation for the annual Information Incentive Scheme (IIS)
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ey Competencies
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Excellent IT skills•
Interpreting information•
Decision making•
Ability to use own initiative •
Teamwork•
Written and verbal communication skills
Q
ualifications and AttributesE
ssential Qualifications and Experience:
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Minimum 2 A Levels C or above OR NVQ Level 3 OR ONC in Business Management (qualification certificate(s) will be required)•
Knowledge of Microsoft Office applications•
High levels of accuracy – relating to data inputting•
D
esirable Qualifications and Experience:
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Knowledge of the Low Voltage network and existing Outage Management experience would be advantageous.•
Previous office experience•
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lick here to apply todayV
isit northernpowergrid.com/careers to find out more about this and other career opportunities.
S
hould you have any queries on this job posting, please contact recruitment@northernpowergrid.com referencing R7110
Applicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re-assignment, race, age or disability, in accordance with the Equality Act 2010.