Job Title – Customer Service & Administration Support Agent
Job Location – London
Salary – £25k
Our client provides car transportation drivers with vehicle finance and also with short- term vehicles to rent.
They help people who have often never owned a car before, or been declined credit, get into an agreement where they work towards owning their own car.
This role is a chance to work for a fast growing start-up in an exciting and quick moving industry.
Our client is growing in the double digits every month and is a place where the right candidate can progress their career and learn a huge amount.
This is an important role based at our offices in London working as part of a small, fast growing team.
Customer Service Responsibilities:
* First Response – Answering incoming calls and responding to customer questions
* Responding to incoming emails into and potentially other email accounts in the future.
* Emailing customers with basic information on our products, passing sales leads for our regulated products over to our sales team
* Booking rental appointments, so telling customers about available cars to rent and taking a deposit for them and booking the vehicle collection
* Helping existing customers with questions e.g. where a car needs to go to get tyres, have a service, go for a bodywork inspection etc.
* Helping with customer on-boarding, answering customers questions e.g. about their contracts
* Welcoming new customers who come in for an appointment, confirming customer appointments each day, confirming vehicle collections
Administration Responsibilities:
* Arranging rental vehicle returns and collections
* Contacting customers to request missing documents
* Printing out and preparing contracts for customers who come to collect their vehicles (Regulated agreements)
* Collecting customer payment details from them and putting them on Sentinel
* Taking customer bookings for rental cars
* Logging customer queries and allocating them to the correct department
* Uploading customer’s vehicle documents
* Daily scanning of parking tickets
* Post opening
* Contacting customers about deposit deductions and answering questions from customers calling up about their deposit returns (rental customers)
* Emailing customers whose deposits have been held for parking tickets and accidents
Key Skills/Experience Needed:
* Hard Working
* Enjoy contributing to the team and growing with our company
* A good communicator, patient, understanding and genuinely enjoys helping customers
* Good time management and multi-tasking skills
* Super organised as this role is cross departments
* Process driven
* Happy to work under pressure, they often have lots going on and often multiple things happen at once!
* Not afraid to challenge and question processes/decisions.
* They want people who will suggest ways to make improvements to how we operate, we welcome ideas and input from all our colleagues
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