Customer Service Representative
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
Your primary responsibility will be to provide exceptional customer service, ensuring that every patient feels valued and supported throughout their journey with us.
This role involves building strong relationships with patients, understanding their needs, and delivering tailored solutions to meet those needs.
You will work closely with our optometrists and other healthcare professionals to ensure seamless communication and care for our patients.
In addition to your excellent communication skills, you should be organized, proactive, and able to multitask effectively in a fast-paced environment.
You will be responsible for scheduling appointments, managing patient records, and providing administrative support to the clinical team.
If you have a passion for delivering outstanding customer service, are motivated by making a positive impact on people's lives, and thrive in a dynamic team environment, we encourage you to apply for this exciting opportunity.
* Key Responsibilities:
* Provide exceptional customer service to patients and colleagues
* Build strong relationships with patients and healthcare professionals
* Schedule appointments and manage patient records
* Provide administrative support to the clinical team
* Maintain accurate and up-to-date patient information
Requirements:
* Essential Skills and Qualifications:
* Degree in a related field (e.g., health sciences, business administration)
* Excellent communication and interpersonal skills
* Proven experience in customer-facing roles or healthcare settings
* Ability to work independently and as part of a team
* Strong organizational and time management skills
* Familiarity with medical terminology and procedures
Benefits:
* Competitive Salary and Bonus Potential:
* A comprehensive benefits package, including pension scheme, 29 days annual leave, and discounted prescription eyewear and sunglasses
* Ongoing training and development opportunities to enhance your skills and career prospects
What We Offer:
As a valued member of our team, you can expect a supportive and collaborative work environment, opportunities for growth and development, and a chance to make a real difference in people's lives.
We are committed to helping you achieve your career goals and provide a range of benefits to support your well-being and success.