About the role
Please Note - This is a part-time position, 15 hours per week, including Saturday and Sunday working. As a Technical Support Partner, you will be customer-facing and serve as the first point of contact for delivering technical expertise on electrical products sold in John Lewis. Your role involves helping resolve technical queries with the distinctive service we're known for. You will diagnose and troubleshoot product-related issues and liaise with repairers and suppliers to ensure quick resolution of product issues for our customers.
Key Responsibilities
This is a fast-paced, customer-facing role. Your daily responsibilities will include:
* Offering exceptional customer service by showing empathy towards product-related issues.
* Keeping customers informed about product repairs.
* Adhering to business systems and processes to minimize loss and protect profitability.
* Troubleshooting technical issues as a first point of resolution where possible.
* Supporting the wider shop team with general shop-keeping tasks and customer service.
Essential Skills/Experience
* Good communication skills to engage with third-party suppliers and internal stakeholders.
* High level of product knowledge and expertise.
* Technical support experience.
Desirable Skills/Experience
* Experience in a customer-facing retail environment.
* Ability to troubleshoot product-related issues.
About The Partnership
We're the largest employee-owned business in the UK, home to our cherished brands John Lewis and Waitrose. We are Partners, driven by our purpose to build a happier world. We focus on being brilliant at retail, continuously innovating, adapting, and diversifying. We uphold our promise of 'Never Knowingly Undersold' on price, quality, and service in John Lewis, and passionately serve food lovers in Waitrose.
As Partners, we share ownership and the rewards. We contribute to our success, working together through good and challenging times, treating everyone with kindness and respect.
We foster an environment where everyone can be themselves and thrive, growing individually and collectively.
Important Points to Note
Some roles may require pre-employment vetting, including DBS checks for successful candidates. You will be informed and provided with details during recruitment. DBS checks are conducted by a registered third-party body, and financial probity checks may also be required. We encourage you to complete any vetting promptly to avoid delays.
We recommend applying early, as vacancies may close early if there are many applicants.
We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss this during your interview with the hiring manager.
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