Becontree Medical Centre in Dagenham is seeking an experienced, dynamic, and forward-thinking Practice Manager to lead our established and dedicated team.
This is an exciting opportunity for a motivated leader with strong business acumen and a genuine passion for patient care to help shape the continued development of our practice. You will play a pivotal role in ensuring the safe, efficient, and effective day‑to‑day running of the surgery, while supporting strategic growth and maintaining high standards of governance and service delivery.
The Practice Manager will provide leadership and management to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective environment.
You will:
* Lead on the operational and strategic management of the practice
* Ensure financial sustainability and regulatory compliance
* Support and develop the practice team
* Maintain a strong patient‑centred ethos
* Drive continuous improvement and innovation
The successful candidate will work closely with the Partners and clinical team to ensure the smooth running of the practice and fulfil all management duties as agreed with the Partnership.
Main duties of the job
Main Responsibilities
Strategic Management & Leadership Contribute to strategy, business planning, and service development. Identify risks, opportunities and income streams. Monitor performance and lead change. Represent the practice at PCN/ICB meetings and maintain effective communication.
Financial Management Oversee income and expenditure, including Enhanced Services. Liaise with accountants, ICB, and payment agencies.
Human Resources Lead recruitment, retention and workforce planning. Oversee contracts and HR compliance. Manage appraisals, training and staff development.
Organisational & Governance Ensure compliance with contracts, QOF, PCN and regulations. Maintain policies and business continuity plans. Oversee Health & Safety, infection control and CQC readiness.
Patient Services Ensure high‑quality, accessible services. Manage complaints and significant events.
IT & Information Governance Oversee clinical systems (e.g. EMIS). Ensure GDPR and data protection compliance.
About us
Becontree Medical Centre is a well‑established and forward‑thinking GP practice proudly serving the Dagenham community. We are committed to delivering high‑quality, safe and patient‑centred care, underpinned by strong teamwork and a supportive working culture.
Our multidisciplinary team includes GP Partners, Salaried GPs, a skilled Nursing team, Clinical Pharmacist, Assistant Manager, Reception staff, and PCN ARRS roles, all working collaboratively to meet the needs of our diverse patient population.
We foster an inclusive, respectful and proactive environment where staff are valued, supported and encouraged to develop. As a practice, we continuously strive to improve our services, embrace innovation and respond effectively to the evolving demands of Primary Care while maintaining a strong focus on patient experience and outcomes.
Job responsibilities
The Practice Manager is responsible for the overall leadership, management and strategic development of the GP practice. The post holder will ensure the delivery of high‑quality, safe and effective services to patients while maintaining compliance with NHS contractual, regulatory and governance requirements.
The role combines strategic planning with day‑to‑day operational management, ensuring the efficient running of the practice, financial sustainability and effective workforce management.
Strategic Leadership & Management
* Lead on practice strategy, business planning and service development
* Identify opportunities for growth, innovation and income generation
* Monitor performance against KPIs, QOF and contractual targets
* Lead and support change management and service improvement initiatives
* Represent the practice at external meetings (e.g. PCN, ICB)
* Promote effective communication across the organisation
Operational Management
* Oversee the day‑to‑day running of the practice
* Ensure efficient appointment systems and service delivery
* Manage patient flow and access to services
* Ensure adequate staffing and resource allocation
Financial Management
* Manage practice finances including budgeting, forecasting and reporting
* Monitor income streams including Enhanced Services and contracts
* Liaise with accountants, ICB and external agencies
* Ensure accurate claims, submissions and financial governance
Human Resources
* Lead recruitment, retention and workforce planning
* Oversee HR processes including contracts, policies and compliance
* Manage staff performance, appraisals and development
* Support staff wellbeing and maintain a positive working environment
* Handle disciplinary, grievance and absence management processes
Governance & Compliance
* Ensure compliance with NHS contracts (GMS/APMS), QOF and PCN requirements
* Maintain up‑to‑date policies, procedures and risk registers
* Lead on CQC preparation, inspections and action plans
* Oversee Health & Safety and infection prevention and controlEnsure business continuity and emergency planning
Patient Services
* Ensure delivery of high‑quality, accessible and patient‑centred care
* Oversee complaints handling in line with NHS procedures
* Manage significant events and support learning and improvement
* Promote patient engagement and feedback
IT & Information Governance
* Oversee practice IT systems (e.g. EMIS, Docman)
* Ensure compliance with GDPR and data protection requirements
* Maintain data security and confidentiality
* Support digital transformation and system improvements
Person Specification
Qualifications
* Minimum 2 years proven experience as a Practice Manager in General Practice
* Experience working within Primary Care
* Strong leadership and people management skills
* Excellent communication and interpersonal skills
* Financial management and budgeting experience
* Strong IT skills (Microsoft Office and clinical systems)
* Knowledge of QOF, GMS contracts and NHS structures
* Ability to work independently with minimal supervision
* Professional, adaptable and solutions‑focused approach
* Commitment to continuing professional development
* 5+ years experience in Primary Care
* Leadership/management qualification (e.g. AMSPAR, Level 5 Diploma, degree in healthcare/business)
* Experience preparing for CQC inspections
* Project or change management experience
* Additional Information
* Flexible working hours may occasionally be required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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