Overview
The Credit Controller is assigned to Schools and is solely responsible for providing a full sales ledger and debt collection service for these areas. They provide services to students and other external bodies and are required to be responsive and provide a high-quality customer service. The role delivers an essential service and its success is vital to cash flow management.
Responsibilities
* Provide a full sales ledger and debt collection service for Schools and departments, ensuring customer information in SITS is accurate and liaising with Student Records and School contacts to resolve discrepancies.
* Support the timely collection of debts in line with Income Manager procedures and targets, using reminder letters, statements, sanctions, external agencies, and direct communication with students, sponsors, and customers.
* Monitor and process Payment Plans and recurring card payment runs; respond to queries efficiently.
* Handle student financial queries with fairness and empathy; hold regular meetings to review debtors and agree payment plans in accordance with the Tuition Fee Policy.
* Investigate and resolve sales ledger queries, escalating significant issues where necessary.
* Run debt and other reports to monitor outstanding balances; review the ledger daily for unallocated receipts; investigate, match, resolve, or identify refunds to maintain accurate financial records.
Qualifications
* Numerate, analytical, and professional with a degree or equivalent experience and significant experience in a similar service role.
* Good understanding of SITS, SAP, and fee debt collection; experience in a busy finance environment, ideally within Education.
* Excellent communication, strong customer focus, and the ability to work independently, manage time effectively, and organise tasks efficiently.
* Proficiency in Microsoft Excel; technical accounting knowledge commensurate with the tasks in the job description; commitment to personal development.
About City St George’s
City St George's, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions. Our research is engaged, at the frontier of practice and has a positive impact on the world around us.
How to apply
Please note: This role is only open to redeployees at City St George's. Applications from individuals who are not redeployees will not be considered at this time. To apply, please quote the job reference number and job title in your email and send your CV and cover letter to recruitmentcoordinators@city.ac.uk, demonstrating how you meet the essential criteria outlined in the person specification. Closing date for applications: 14th September 11:59 pm; Interviews are scheduled to take place on 16th September. The selection process will involve an interview.
City St George's offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.
Equality, Diversity and Inclusion
City St George's, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors. We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George's operates a guaranteed interview scheme for disabled applicants. At City St George's, subject to agreement, relevant Professional Services roles may be undertaken in a hybrid way, involving a mixture of working on campus and at home each week. Where a hybrid working arrangement can be accommodated, it is expected that colleagues will spend the majority (at least 60%) of their usual working time on campus each week. Specific details will be discussed and agreed with the successful candidate; the expectation for this post is that there will be limited opportunity for home working in term time. A hybrid working arrangement will not detract from any comprehensive induction, that will include relevant on-site activities. Regardless of where colleagues are working, City St George's, University of London's premises will be their primary and contractual place of work.
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