Correspondence Manager (Agency Temp)
Salary: £46,066
Location: Manchester
Start Date: As soon as possible
Closing Date: [Insert closing date]
About the Role
We are seeking a highly organised and confident Correspondence Manager to join our Communications Team on a temporary agency basis. This is a pivotal role at the heart of our organisation's public-facing activity, managing incoming correspondence from a wide range of stakeholders including MPs, senior civil servants, CEOs and members of the public.
As part of the correspondence function, you will play a leading role in ensuring high-quality, timely and accurate responses, helping to uphold the organisation's reputation and commitment to clear, accessible communication.
Key Responsibilities
You will:
Monitor the correspondence inbox daily, ensuring all enquiries are logged, tracked and allocated appropriately
Deliver prompt, accurate and high-quality responses to all correspondence
Draft letters and emails on a wide range of complex issues, tailoring tone and content for different audiences
Coordinate input from colleagues to produce clear, consistent responses
Provide expert advice and guidance to teams on handling correspondence effectively
Identify and escalate sensitive or high-risk issues that could impact organisational reputation
Stay informed on current affairs, particularly equality and human rights topics relevant to the organisation
Support the Head of Corporate Communications in the day-to-day management of the correspondence function
Represent the correspondence team in internal meetings
About You
We are looking for someone who can bring:
Proven experience writing for a variety of audiences on complex issues
Strong ability to translate detailed or technical information into clear, plain English
Experience of line management and supporting team delivery
Confidence working in a fast-paced environment with competing priorities
Experience managing or overseeing day-to-day team operations
Excellent interpersonal skills, including handling sensitive or challenging enquiries
Strong organisational skills and the ability to work independently with minimal supervision
The ability to quickly build knowledge of the organisation and use it to respond effectively to queries
A collaborative approach, with the ability to build strong relationships across all levels
Why Join Us?
This is an excellent opportunity to take on a high-impact role within a respected organisation, contributing directly to how we engage with stakeholders and the public.
Brook Street NMR is acting as an Employment Business in relation to this vacancy