About the role
Shift Leader at Tesco – You’ll oversee our store from the shop floor, ensuring a clean, well‑stocked environment that meets customer expectations while leading a motivated team.
Pay starts from £14.76 an hour, up to £15.97 for M25 store locations. Additional payments may apply depending on site. Minimum of 16 guaranteed hours per week, with the flexibility to work as few as 12 hours.
Responsibilities
* Coordinating the store team to deliver a fuss‑free shopping experience for customers.
* Supporting colleagues, ensuring they deliver daily priorities and take regular breaks.
* Opening and closing the store, and completing duty cover – ensuring all decisions made are right for everyone's safety.
* Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
* Making sure the store is always clean, tidy, and well‑presented.
* Supporting managers to coordinate seasonal, community and charity events.
* Contributing to a great team atmosphere that is inclusive of everyone.
* Providing great customer service, by listening to our customers and putting them first in everything you do.
* Keeping the team well‑informed and up to speed on any communications, changes or updates.
* Staying knowledgeable about store performance, and looking for ways to improve and simplify operations.
* Coordinating store improvements, and removing any obstacles that might be getting in the way of great service.
* Following health and safety routines and procedures, and ensuring colleagues do the same.
* Recognising and celebrating colleagues within the team who are providing great service.
Requirements
* Be a great role model, always giving thoughtful customer service that ensures every customer’s needs are met.
* Build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work.
* Communicate clearly, using a variety of methods to keep your team well‑informed and up to date.
* Take the lead and oversee the store in the absence of your manager.
* Make flexible decisions and handle change to ensure everything we do is right for customers and colleagues.
* Motivate your team to deliver beyond expectations.
* Be curious, always looking for ideas and opportunities to serve our customers, communities and planet a little better every day.
Benefits
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus bank holidays).
* Request flexible working from day one.
* 10% off and 15% at payday weekends – save up to £2,000 a year with an additional card to share with family.
* Free wellbeing services with a range of resources to support mind, body and life.
* Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%.
* Discounts and shares, cycle to work schemes and other benefits to suit you.
* Uniform provided and policies to support you for all life moments.
* Access to colleague networks that bring together people from a range of backgrounds (click here for more information).
About Us
Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is service to customers, communities and the planet
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