Position Overview
You will be tasked with responding to customers' field repair and service requests, diagnosing the problem and providing comprehensive detail to the customer and Finning to create a quote in a cost- and time-effective manner, while working within Finning’s industry-leading field service department for the world’s largest CAT dealership.
Company
Finning (UK) Ltd
Number of Openings
1
Worker Type
Permanent
Job Description
Roles require outstanding customer focus and in-depth knowledge of plant equipment, attending site to understand needs and resolve mechanical or electrical issues safely and efficiently, using up‑to‑date dealer software and repair techniques.
Benefits and Compensation
* Salary £39,720 - £45,118
* 25 days holiday (purchase up to 5 extra days)
* Annual Bonus
* Annual Tool Allowance
* Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
* Access to company share scheme
* Up to 7% pension (matched by company)
* Refer a friend bonus
* Employee reward platform (retail discounts and other employee rewards)
* Life insurance
* Laptop, phone and van
* Industry leading CAT product training
* Overtime
Main Job Functions
* Provide an estimate of arrival time at the customer’s site in response to a service request, based on the instructions from Branch, including details of the customer location, machine, contact name, nature of the problem, and current work situation.
* Contact the customer’s site management to register arrival and presence, and ensure knowledge of customer procedures to adhere to site requirements.
* Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, to provide the customer with required information for the work, and give a comprehensive detail enabling Finning to construct a quote as requested by the customer.
* Identify the parts required to carry out the repair, requisition any parts, and determine expected delivery time to agree a date and time for any necessary service re‑visit with the customer.
* Undertake repair and service work on the machine in accordance with the agreed work plan, removing and dispatching components for specialist attention and reinstalling the original or replacement parts, bringing the machine up to the required standards.
Specific Skills
* Work autonomously on your own initiative as well as part of a team.
* Strong communication & interpersonal skills, and ability to build positive relationships across all levels of the business.
* Strong planning and organisational skills, with the ability to work in high‑pressured situations and tight deadlines.
* Effective problem solver with strong analytical skills.
* Motivated and dynamic self‑starter.
Education And Experience
* Apprentice trained / formally trained Engineer (NVQ Level 3 preferred in Land Based Engineering / Plant Fitting), served as a field service engineer for a significant period or development opportunity for a qualified apprentice.
* Knowledge in the use of field‑based diagnosis tools and equipment essential.
* Heavy Earth Moving equipment operating knowledge.
* LDV driving licence.
* Experience of a variety of construction and static machines essential.
At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all‑round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal‑opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces‑friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
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