Job title: Service Coordinator
Location: Poole sopers lane BH17 7ER, from October 2025 onwards: 1 Viscount Road, Christchurch, BH23 6BU
Contract length: 6 months initial contract
Work Hours: Mon-Fri 37.5 hours/week, 8.30 AM - 5.00 PM
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for a Service Coordinator on behalf of a global leader in the market of Intelligent Transport Systems (ITS).
The role is responsible for the correct handling of various faults relating to our Electric Vehicle Charging Infrastructure in line with our customer’s contract requirements within service level agreements. You will be expected to develop an expert understanding of our customer’s requirements and support our local service teams whilst helping to establish our department within Yunex Traffic with both internal and external customers.
The role is managing phone calls, faults, appointment booking for engineers, e-mails and queries as they come in and at times it can be very busy so being able to work as part of a team as well as independently and the ability to organise yourself and prioritise is key for this role.
Areas of responsibility and tasks
* Ensuring that all faults are reported and dispatched appropriately to support high levels of operational productivity. Paying close attention to relevant contract information.
* Developing an acute understanding of our customer’s requirement in order to work in a fast paced, challenging environment
* E-mail handling, managing e-mails that come into the mailbox and actioning according to the relevant contract and responding in a professional manner.
* Managing engineers faults and workload by booking appointments using the booking system.
* Take calls from customers and engineers
* Assisting local field management with contract queries and admin tasks.
Knowledge & Skills
The key competencies and capabilities for this role are:
* PC skills are essential and ideally experience of using Outlook, Word and Excel is desirable.
* Excellent communication skills both verbal and written are essential.
* Good attention to detail along with the ability to remain composed when working under pressure is essential.
* Customer facing experience is desirable.
* Ability to work independently and on own initiative, take ownership of a tasks and incidents until completion
* Ability to build relationships with colleagues & customers
* Excellent Organisational skills
* A self-motivator who can demonstrate good initiative
* Problem solving skills
Required experience
Previous administration and co-ordination experience is desirable
We are committed to providing equal employment opportunities and encourage all qualified candidates to apply. While the hiring process may not be expedited, we urge all interested candidates to submit their applications promptly to ensure their consideration.