Summary of Role – Service Charge Improvement Lead - Wembley - 2 days in office
This role supports the enhancement of service charge processes within a housing or property-focused organization. Reporting to senior financial leadership, the position focuses on improving collaboration across departments involved in service charge management, ensuring compliance with regulations, and driving service efficiency.
Key Responsibilities:
* Identify and implement improvements to service charge processes across various regions and housing types.
* Collaborate on end-to-end process mapping and ensure proper controls are in place.
* Review and optimize legacy data systems to support transparent and accurate service charge administration.
* Analyse service charge data to identify trends and improve recoverability.
* Contribute to continuous improvement efforts and recommend training initiatives.
* Support updates to service charge policies to align with corporate standards.
Candidate Profile:
* Part-qualified/ QBE accountant (ACA, CIMA, ACCA) or equivalent experience.
* Strong analytical and problem-solving skills.
* Knowledge of service charge legislation and process improvement methodologies.
* Project management capability and effective communicator.
* Ability to work both independently and collaboratively.
* Proficient with data systems and quality tools like process mapping and KPI dashboard