Customer service branch manager

About the role
We're looking for a people focused Customer Service Manager to inspire and lead our branch team in Tamworth. Ourrole is all about the people, in our branch and in our community.

This is a job share opportunityworking either 8.45am - 5pm Monday, Tuesday and Wednesday or Wednesday, Thursday and Friday with alternateSaturdays 8.45am - 12.30pm.

The role is empowered to make localdecisions, taking full ownership of not only the engagement, performance and development of the team but to also support the impact on the diverse community it serves. Ensuring thebranch is loved locally by having a understanding of the needs of the community and seeking out opportunities to make a difference.

Delivering a customer service that our members love; leading the team to deliverexceptional service to our diverse range of members andtaking a our customer approach byresponding to all members that visitthe branch or contact us by telephone, digital or postal channels are also keyresponsibilities.
Inclusive leadership will help people feel they belong, and be able to be themselves, be at their best and grow. This will be achieved through effective coaching, demonstrating role model behaviour and leading from the front, showing the team what good looks like when it comes to delivering a best in class service.

Benefits:
1. 28 days holiday a year plus bank holidays and a holiday buy/sell scheme