Senior Customer Services Administrator internal applicants only
Full-time
Compensation: GBP 31,291 - 31,291 per year
This is a 12 month fixed term contract providing maternity leave cover
Working hours: Monday – Friday 07:00 – 16:30
Salary: £27,319 per annum
Key responsibilities
* Confidently handle all aspects of Customer Relations by telephone and email
* Complete Order Process to include creation of ad hoc invoices (e.g., confirming, raising ad hoc invoices etc.)
* Monitoring the customer service inbox
* Answering customers' account queries
* Monitoring critical accounts
* Overseeing full load rejections
* Night report monitoring
* General problem solving, particularly regarding delivery discrepancies and assisting customers with any queries that they may have.
* Maintaining failure log and KPI sheets
* Liaising with and co-ordinating internal teams (e.g., transport planners and account managers)
* Delivery reporting, both internally and to customers
* Assisting with training of team members
* Ensuring all delivery issues are followed through to conclusion in a timely manner (e.g., managing returns/stock on QC hold etc.)
* You may also be asked to do any other reasonable tasks that are deemed necessary by your manager(s)
Qualifications
* Customer Service driven, in order to maintain a high level of customer focus
* Previous experience in a similar role (ideally within a major distribution operation)
* Be a good team worker demonstrating loyalty and commitment to the organisation and team members
* Keenly reactive
* Tenacity and diligence in following problems through to closure
* Ability to work using own initiativeNumerate and literate, and competent with computers (MS Office, ERP systems)
* Highly organized, efficient and able to work effectively under pressure
* Flexible and co-operative with an understanding that it takes a team effort
* Excellent communicator, both verbally and in writing
Benefits
* Pension scheme: Wewant colleagues to enjoy a comfortable retirements so we offer a great contribution of 4% employee and 4% employer.
* Life Assurance: 2× your annual salary.
* Wellness: Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
* Eye Care Vouchers: We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
* Reward & Recognition: We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
* Everyday discounts: Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
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