Sales Support Administrator Optima Recruitment are currently working with a growing and well-established business who are looking to recruit a Sales Support Administrator to play a key role in ensuring smooth communication between customers, suppliers, and engineers. This is a varied and fast-paced role, ideal for someone with strong administration skills who enjoys problem-solving and working as part of a collaborative team. The Role As Sales Support Administrator, you will provide essential administrative and coordination support to the service and sales teams. Key Responsibilities: * Handling incoming phone and email enquiries relating to technical queries and orders * Liaising with customers, suppliers and engineers to ensure accurate information flow * Processing orders generated by the service department * Obtaining supplier costs and confirming delivery times * Raising and issuing customer quotations * Carrying out calculations based on supplier pricing in the UK and internationally * Liaising with suppliers and engineers regarding technical enquiries * Coordinating with carriers to resolve delivery issues and ensure deadlines are met * Providing progress updates on orders and deliveries to internal teams and customers * Maintaining accurate and up-to-date records of enquiries, orders and quotations Person Specification * Previous administration experience * Proficient in Microsoft Word and Excel * Strong numeracy skills with excellent attention to detail * Clear, confident communication skills with a professional telephone manner * Flexible, adaptable and able to remain calm under pressure * Reliable, proactive and a strong team player Salary & Benefits * Salary of up to £28,000 (depending on experience) * Monday to Friday – normal office hours * Excellent benefits package * Full training provided