Hub Monitoring & Response Officer - Peffermill Industrial Estate
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Job Description
Hub Monitoring & Response Officer - fixed term until 30/06/2026. Peffermill Industrial Estate.
Salary: £26,337 - £28,835 (pro-rata for part-time)
Hours: 16 per week, 52 weeks
The Telecare service provides responsive and preventative support to over 8000 people living across the city in their own homes, facilitated by community alarms and other technologies.
We are seeking flexible and resilient individuals who enjoy a varied role and working as part of a close-knit team, to join our busy and dynamic frontline service.
The post holder will assist in providing emergency and support services to Edinburgh’s Telecare service users. You will offer advice and information to users, their next of kin and liaise with other council departments and outside agencies. You will visit users in their own homes and provide assistance and care to vulnerable adults.
The successful candidate will contribute to a variety of tasks that include answering calls from service users on the computerised calls handling facility, assessing the nature of an emergency call, prioritising the level of urgency, and responding accordingly.
You will visit service users, driving to their homes, and identify the extent of practical and emotional support required, contacting, and liaising with emergency services and other statutory /non statutory agencies when necessary.
You will provide emergency assistance in the form of First Aid, resuscitation, personal care and safer moving and handling using specialist equipment, where necessary.
You will develop your knowledge of the Assistive Technology Enabled care equipment and devices and support service users through demonstrating their use and assisting the team with installation and repairs.
You will maintain accurate records and statistics, and manage confidential records appropriately, where required.
You will be working to a 24/7 rota, which includes working 12 hour day and night shifts. Unsocial/ shift allowance payments of up to £7400 per annum.
Please note, the successful candidate will require a valid UK drivers licence.
This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.
We’re committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.
As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.
To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
Qualifications, training & professional membership:
* Good general education up to higher level with the required technical aptitude to service and repair equipment. (Desirable)
* Safe People Handling/Dynamic Risk Assessment qualified or the ability to achieve. Basic First Aid with the ability to achieve Advanced First Aid certificates.
* Full clean driving licence.
* Experience of carrying out personal care. (Desirable)
* Mechanical or practical skills qualification. (Desirable)
* Experience of first aid triage. (Desirable)
Experience:
* Working in a health and social care environment or similar.
* Working with people with illness or disabilities.
* Experience of communicating effectively via telephone in the work place and responding effectively in a variety of situations.
* Health and Safety policy and guidance application.
* Excellent knowledge and understanding of Health and Safety legislation. (Desirable)
* Knowledge and understanding of assistive technology including assembly and installation. (Desirable)
* Understanding of Technology Enabled Care Services Association Code of Practice. (Desirable)
Knowledge Skills and Understanding:
* Self-motivated with the ability to carry out duties and minimal supervision and the ability to work under pressure.
* Proven ability to be able to carry out personal care in emergency situations.
* Good IT skills and proven ability to use a variety of systems.
* Must be fit and able to provide essential frontline intervention and prevention role in the delivery of a 24/7 Assistive Technology Enables Care service, underpinned by the Technology Expansion Care Services Association Code of Practice.
* Ability to risk assess, identify hazards and recognise solutions.
* Significant experience of understanding of the impact of physical and mental illness and or disabilities.
* Have good knowledge in assessing, deploying and changing Telecare, independent living and mobility aids/equipment.
* Have an advanced technical understanding of Telecare, independent living and mobility aids/equipment to carry out installation, repair, maintenance and de-installation of simple to complex solutions.
* Experience working within a health and social care environment providing care on a 24/7 rota basis. (Desirable)
Communication:
* Ability to explain and demonstrate assistive technology use to service users.
* Demonstrate good written and verbal in order to be able to communicate effectively in a clear manner.
About Us
THE CITY OF EDINBURGH COUNCIL
About Us:
Are you keen to shape the future of Scotland’s capital city? The City of Edinburgh Council is looking for dedicated and enthusiastic individuals to work with us and deliver key services across our capital city. We’re the second largest local authority in Scotland with a workforce of over 19,000 who all play a crucial role in maintaining and supporting vital services to over 500,000 residents. We offer an incredible variety of career opportunities across a broad range of sectors. Join us and you’ll find a role where you can make a difference and grow your career.
Our Culture:
Our Behaviours, respect, integrity, and flexibility guide everything that we do, and we strive to make sure all colleagues feel valued and have a sense of belonging in the workplace. We want to make sure that we bring people into our roles who demonstrate Our Behaviours and are dedicated and committed to our purpose of serving our community. We are focused on delivering excellent customer service to meet citizens needs and make the city a better place.
We recognise the benefits that diverse perspectives, experiences and backgrounds bring to our organisation, and we’re committed to employing a workforce that represents the population of the city we serve. We particularly encourage applicants from under-represented groups including women, LGBT+ people, racially minoritised groups, people with disabilities and people who are neurodivergent.
As part of our commitment to inclusive recruitment, we’re delighted to announce that we have extended our guaranteed interview scheme to include all applicants who are or have been care experienced, and who meet the essential criteria for the post. This extends our current arrangements of being a Disability Confident Employer, that guarantee an interview to applicants who meet the criteria for the post and who declare a disability.
Happy to talk flexible working.
Colleague Support and Wellbeing
As outlined in our People Strategy 2024-27, we aim to nurture a healthy workforce where we can all thrive. We offer regular events, initiatives and learning opportunities covering a range of different health and wellbeing topics.
We’re committed to supporting employees to achieve a healthy work life balance. There are several policies in place to support this ranging from flexible work options to career breaks. Our full suite of employment policies can be found here.
We have a range of support options available including access to counselling, a mental health support service, an occupational health service, speak up supporters and a colleague listening service.
Reasonable Adjustments:
We’re committed to providing an inclusive and accessible experience at work for all our colleagues and we’ll work hard to ensure that we meet the changing needs of colleagues throughout their time with us. We’re also geared up to support all candidates who may require reasonable adjustments during the recruitment process. Candidates invited for interview, should let the hiring manager know what they need, and they will do everything they can to accommodate your request.
Job Info
* Job Identification 13252
* Job Category Customer Service / Contact Centre
* Posting Date 01/28/2026, 12:00 AM
* Apply Before 02/11/2026, 11:55 PM
* Degree Level Basic education/training
* Job Schedule Part time
* Locations Peffermill Industrial Estate
* Contract Type Fixed Term
* Contract End Date 06/30/2026
* Annual Working Duration 52 Weeks
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