Third Party Claims Supervisor
Ringway
Sandy, SG19 1SD
Ringway, a trusted provider of highways services to the public sector, is seeking an experienced Third Party Claims Supervisor. You will lead a small team responsible for managing a range of third party and public liability claims.
In this role, you will oversee the end-to-end process of producing high-quality cost packs, ensuring accuracy, timeliness, and alignment with client objectives. Acting as a central point of escalation for complex or high-priority cases, you will work collaboratively with internal and external stakeholders to drive continuous improvement and deliver excellent outcomes.
Key Responsibilities
* Lead and support the team in collating documentation and reconciling costs to deliver accurate, high-quality cost packs.
* Drive process improvements based on client feedback and evolving requirements.
* Work with operational and commercial teams to streamline workflows, reduce internal queries, and shorten resolution times.
* Oversee investigations into public liability claims, ensuring correct assessment of liability and timely claimant responses.
* Liaise with police forces to obtain reports and details relevant to claims, overseeing payment processing for records.
* Support and supervise negotiations with insurers, ensuring recoveries are allocated accurately in collaboration with finance.
* Produce regular high-level progress reports to support performance tracking and decision-making.
* Undertake additional duties as required to support team and organisational objectives.
Person Specification
* Strong analytical thinking and problem-solving skills.
* Proven experience in change management and process improvement.
* Ability to coach, mentor, and develop team members.
* Excellent communication and stakeholder engagement skills.
* Strong customer focus, prioritising needs of clients and stakeholders.
* Competent in using digital tools, systems, and technical applications.
* Experience in setting objectives, monitoring performance, and delivering results.
* Effective planning, organisation, and prioritisation of workloads.
* Commitment to health, safety, and wellbeing in the workplace.