We are currently recruiting for some temporary roles and are working for a well-established Leeds-based employer, a successful leader in its sector. They are looking for Supplier Helpdesk Advisors to start immediately, for an initial 3-month period but these will extend and potentially run until the end of the year. The role will be site-based for training and then will become hybrid, working Tuesdays and Thursdays in the office. You will be working in a lively office environment with a relaxed attitude focusing on upbeat customer care on a flexible basis. Candidates placed here by JHR have provided excellent feedback on this department, these roles, colleagues and working environment.
Job Profile
You will be responsible for interacting with all internal colleagues, providing excellent service to support through the migration onto future platforms and processes.
Responsibilities
· Provide support to Suppliers and Internal Colleagues and resolve queries.
· Act as a front-line colleague to provide support to stakeholders, answering queries, signposting where information can be found and servicing requests.
· Encourage contacts to self-serve and support colleagues and suppliers through new system functionality.
· Manage own workload and workflows to ensure timely responding, regularly updating where appropriate internal and external customers ensuring a timely resolution.
· Promote and maintain high standards of commun...