Job title: Customer Service Advisor
Location: Droitwich
Salary: £13.00phr plus bonus
Hours: Varied Work Patterns Available
Hours: Working Schedule Patterns: 25, 30 or 35 hours per week of rotating shifts as follows:
Full-time Shift (35 hours/week): Rotating shifts : 09:00am-17:00pm / 11:00am-19:00pm with one hour unpaid lunch break - in the office
Part-time Shift (30 hours/week): Rotating shifts : 09:00am-15:00pm / 13:00pm-19:00pm - in the office
Part-time Shift (25 hours/week): Rotating shifts : 09:00am-14:00pm / 14:00pm-19:00pm - in the office
Key Responsibilites:
. Answer incoming calls and convert them into appointments that meet company criteria.
. Ensure customer data is accurate, relevant information is in the correct fields, and customers are informed of appointment details.
. Forward appointment lead sheets and quotation requests to Sales Coordinator unless appointments are self-confirmed.
. Manage unconverted leads appropriately using the computer system.
. Promptly contact and reschedule appointments with customers.
. Immediately pass customer appointment cancellation requests to the relevant Sales Coordinator.
. Handle calls from existing customers, gather details of their queries, and address them accordingly.
. Collaborate with Admin Support/Contact Centre Manager to resolve queries or problems.
. Contribute to outstanding customer service delivery.
. Perform any other necessary duties.
Key requirements:
. Target driven and self-motivated.
. Proven track record of achieving targets.
. Good listener, resilient with a strong focus on empathy and integrity.
. Excellent telephone and computer skills, such as office applications, emails and CRM systems.
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