Customer service executive

Role: Customer Service Executive

Salary: Dependent on experience

Hours: 35 hours per week (plus every matchday, time in lieu gained after 5 matches). We are open to discussing job-share opportunities - please state on your application if you would be interested.

Location: American Express Stadium, Brighton, BN1 9BL

Contract Type: Permanent

Deadline Day: 2nd June 2026


About Brighton & Hove Albion FC


We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.


Play your part in delivering an outstanding experience for our fans!


As a Customer Service Executive, you will support with processing bookings for all club commercial products including tickets, tours, parking, membership, vouchers and mascots. Youll be the first point of contact for fan enquiries, providing exceptional support by phone, email, and webchat. You will proactively upsell our commercial products, focusing on exceeding budgets and targets. Additionally, you will take ownership of a specific area, such as Stadium Tours, Player Mascots, Supporters' Clubs, or Group Bookings.


We are open to job share applications for this role.