Department: Business Support
Location: Greater London
Description
As an Senior IT Support Engineer, you will play a crucial role in ensuring the smooth operation of our internal IT systems. You will be the first point of contact for resolving technical issues, providing efficient and effective support to colleagues across various departments. This is a fantastic opportunity for a tech-savvy individual eager to develop their IT career within a growing company.
Why DainsRanked 29th in the National Accountancy Age ranking by firm size. With over 1,000 talented individuals across the UK and Ireland, we're a force to be reckoned with. Our core services are Accountancy & Business Services, Audit, Corporate Finance, Forensic Accounting, and Taxation alongside outsourced FD and HR support. Integrated into our DNA are the values of Fairness, Working & Succeeding Together, Integrity and Valued Relationships. This shapes everything we do, creating a vibrant and supportive work culture.
Key Responsibilities
Provide 2nd/3rd line IT support, troubleshooting hardware, software, and network issues
Install, configure, and maintain IT hardware and software systems
Assist with the setup of new user accounts, permissions, and passwords
Manage and resolve IT support tickets, ensuring issues are resolved promptly
Support remote users and ensure they have access to required systems
Work with cloud platforms such as Microsoft Azure for user management, virtual machines, and other services
Monitor and manage network infrastructure using Cisco Meraki, including switches, access points, and firewalls
Collaborate with the wider IT team to maintain system security and performance
Contribute to ongoing IT projects and system upgrades
Skills, Knowledge & Expertise
Proven experience in an IT support role
Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking
Familiarity with IT hardware (desktops, laptops, printers, etc.)
Ability to diagnose and resolve IT issues efficiently
Excellent communication and customer service skills
A proactive attitude with a willingness to learn and adapt
Job Benefits
25 days annual leave (increases with length of service) plus normal statutory bank holidays)
Flexible and Hybrid Working
Life assurance
Buy and sell annual leave
Cycle to work scheme
Greener car scheme
Regular development reviews and training
Group staff pension scheme
Wellbeing refreshments