Service Designer (SC Eligible)
Salary: £50-70K + Benefits
Location: Manchester, London or Glasgow (hybrid – 1 day per week onsite)
Join a leading digital transformation consultancy that blends strategy, creativity, and technology to deliver meaningful change. You’ll be part of a passionate and collaborative community of experts designing inclusive, user-centred digital services that make a real impact.
What You’ll Do
* Lead and contribute across the full service design process – from ideation and discovery through to prototyping, testing, and delivery.
* Champion user-centred and inclusive design practices, ensuring accessibility and usability are embedded throughout.
* Work collaboratively in agile, multidisciplinary teams alongside researchers, designers, product owners, and developers.
* Create service design artefacts such as user journeys, blueprints, personas, and service concepts that communicate complex ideas clearly.
* Facilitate workshops, design sprints and co-creation sessions with clients and users to shape and refine service experiences.
* Identify opportunities for innovation and continuous improvement within existing services.
* Contribute to internal initiatives, thought leadership, and knowledge sharing across the design community.
What You’ll Bring
* Proven experience delivering end-to-end service design projects in agile environments.
* Strong understanding of user-centred design, accessibility standards, and inclusive design principles.
* Hands-on experience creating key service design artefacts (journeys, blueprints, prototypes).
* Familiarity with Government Digital Service (GDS) standards and applying GDS design principles.
* Excellent stakeholder engagement and workshop facilitation skills.
* A curious, analytical mindset with the ability to simplify complex problems.
* Eligibility for SC (Security Check) clearance – UK resident for the past 5 years with no extended absences.
Why You’ll Love It Here
Exposure to high-profile digital transformation programmes across public and private sectors.
Ongoing professional development with access to a wide range of certifications and training opportunities.
Hybrid working with flexibility to balance office and remote collaboration.
Supportive, inclusive culture that values creativity, diversity, and wellbeing.
Regular team events, knowledge-sharing sessions, and opportunities to shape the future of digital design.