Salary : Up to £75k DOE
Location : Based from Home with Travel to sites
Contract Type : Permanent
Hours: 40 hours per week
Job Title: Key Account Management (KAM) Manager
Overview: As a KAM Manager, you will play a pivotal role in our organisation by fostering strong relationships with our most important clients. You will be responsible for understanding their needs, ensuring their satisfaction and maximising the value they receive from our services. This role requires a strategic mindset, excellent communication skills and a proactive approach to client management.
Responsibilities:
1. Client Relationship Management: Build and maintain strong relationships with key clients, serving as a primary point of contact for KAM related enquiries and requests.
2. Account Strategy Development: Develop and implement strategic account plans in collaboration with the operational team to achieve mutual business objectives and drive growth opportunities.
3. Needs assessment: Conduct thorough needs assessments with clients and operational managers to understand goals, challenges and requirements, ensuring our services align with the client’s needs.
4. Cross-functional Collaboration: Collaborate with internal teams such as sales, marketing and operational delivery teams to ensure seamless execution of initiatives and resolve issues promptly.
5. Negotiation: Take an active role in negotiations connected to contract development to secure favourable terms and conditions while balancing the needs of both parties.
6. Performance Tracking: Monitor KAM Plans to track account health, identify areas for improvement and drive continuous optimisation.
7. Issue Resolution: Address client concerns and escalations promptly, working closely with internal stakeholders to find effective solutions and maintain client satisfaction.
8. Revenue Growth: Identify opportunities for upselling, cross-selling and expansion within existing accounts to maximise revenue and profitability.
Requirements:
1. Proven track record of success in Account Management or business development roles.
2. Strong customer relationship management skills, with the ability to translate insights into actionable plans.
3. Excellent communication, presentation and interpersonal skills, with the ability to build rapport and influence decision makers at all levels.
4. Strategic thinker with a results-oriented mindset and the ability to prioritise and manage multiple projects simultaneously.
5. Proactive problem solver with a customer-centric approach and a commitment to delivering exceptional service.
6. Ability to thrive in a fast paced and dynamic environment, with a willingness to adapt to changing priorities and market conditions.
Benefits:
1. Competitive Salary
2. Incentive Scheme
3. 32 Days Leave (inc. Bank Holidays)
4. Life Assurance
5. Company Pension
6. Private Health