Store Protection Officer – Waitrose, Lymington
Payrate £15 per hour. BREAKS UNPAID. Guaranteed number of hours per week, permanent location.
Job Overview
* Retail Security Officer role to protect the Waitrose store, its people, and/or assets by providing security and excellent customer service through Mitie and Waitrose key values.
* £15 per hour payrate alongside Mitie benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance and Childcare Vouchers.
* Full and extensive training provided including MAYBO and a focus on customer service.
* Company funded SIA licence renewal.
* Fully supported by the National Operations Centre (NOC) and provided with technology such as body worn camera and incident reporting device.
* Delivering results that meet and/or exceed expectations of Mitie and Waitrose by using all technology provided and following ASCONE guidance.
What We Are Looking For
* Previous security experience
* SIA Licence
* Excellent communication skills at all levels
* Energy and enthusiasm
Main Duties
Operations
* To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
* Fully engage with National Operations Centre (NOC) and Mitie management and use of all technology provided, including body cams and mobile devices to aid in the reporting of all incidents.
* Fully and satisfactorily complete all tasks and duties on site as defined within the published Assignment Instructions (AI's).
* Proactively refer to and review the published Assignment Instructions, familiarising oneself with any changes to suggest amendments that will improve or enhance the current level of service.
* Be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out duties. There are additional courses that are contractually required.
* Work in a systematic, methodical and orderly way.
Training
* Fully and satisfactorily complete all required competency training.
* Undertake training to ensure continual self-development as directed by the Security Account Manager.
* Use technology to achieve key work objectives and develop job knowledge through ongoing professional development.
* Ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
* Look out for, and immediately report, any Health & Safety hazards on site.
* Stay alert to threats or changes within the work environment and take appropriate action to reduce disruption, loss or damage.
* Maintain professional conduct in difficult situations and with challenging customers.
* Complete an accurate notebook entry after any incident, to support the Incident Report process.
* Keep to schedules and demonstrate commitment to Mitie and the Client.
* Ensure check calls are carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
* Call emergency services and Communications Centre to report all incidents.
Our market-leading flexible benefits scheme provides benefits that suit your lifestyle. We offer a virtual GP for you and household members, Salary Finance for financial wellbeing, and the Ability to tailor benefits via our Choices platform (dental insurance, dining cards, coffee clubs, tech purchasing, and more). We also provide MiDeals discounts, cycle-to-work, life cover, Save-As-You-Earn, and a Mitie Matching Share Plan. Mitie Stars recognition program offers monthly cash prizes and a top prize of £10,000 at year end.
We are committed to inclusive recruitment. If you have a disability or long-term condition and need reasonable adjustments during the recruitment process, please contact us by email.
Since 1987, Mitie’s 76,000 employees have maintained companies globally. We are the UK’s leading facilities management and professional services company, serving a range of clients from household names in banking to government sites, hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger.
Apply Now
Seniority level: Entry level
Employment type: Full-time
Job function: Other, Information Technology, and Management | Industries: Facilities Services
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