Account Manager Walsall £40,000 - £50,000 The Role We are partnering with a leading precision engineering business operating within highly regulated industries to recruit an experienced Account Manager. This is a pivotal role focused on managing and developing key customer accounts within a complex manufacturing environment. You will act as the primary point of contact for customers, ensuring exceptional service delivery while building strong, long-term relationships. Working closely with internal teams across engineering, production and quality, you will play a critical role in ensuring customer requirements are translated into operational delivery, supporting the successful execution of programmes within demanding sectors such as aerospace and defence. What will you be doing? * Acting as the main commercial contact for strategic customer accounts within a manufacturing environment * Building strong relationships with key stakeholders, both operationally and at senior level * Gaining a deep understanding of customer requirements, specifications and delivery expectations * Leading customer review meetings focused on performance, quality and future opportunities * Collaborating closely with engineering, production, planning and quality teams to ensure successful delivery * Monitoring order progress and proactively managing risks to delivery schedules * Providing accurate and timely updates to customers regarding order status and production schedules * Supporting contract review processes to ensure technical and commercial requirements are clearly understood * Identifying opportunities to grow existing accounts and support long-term partnerships * Managing and resolving customer queries, concerns or complaints effectively * Producing account performance reports, forecasts and maintaining accurate data within internal systems * Representing the business professionally during customer visits, audits and meetings * Supporting continuous improvement initiatives to enhance customer experience and delivery performance What will you bring to the party? * Proven experience in an Account Manager role within a manufacturing or engineering environment (essential) * Experience working within precision engineering, aerospace, defence or other highly regulated industries is highly desirable * Demonstrable experience managing key or strategic customer accounts * Strong understanding of manufacturing processes, order lifecycle and delivery coordination * Experience working cross-functionally with engineering, production, quality and supply chain teams * Excellent communication and stakeholder management skills * A proactive, organised and solutions-driven approach * Strong IT skills, including Excel and experience with ERP/CRM systems * Ability to understand technical requirements and translate them into customer-focused solutions * A degree in Business, Engineering or a related discipline is advantageous but not essential