Job Description
IT Engineer (Projects + Support)
CaerphillySalary up to £45,000 + annual bonus + benefits
A hands-on IT role combining technical escalation and project delivery, within a genuinely employee-owned business.
You'll be joining a growing IT services company where the people delivering the work also own the business. As an employee-owned organisation, everyone has a stake in success, a voice in how things are done, and the space to grow their career properly. The culture is collaborative, supportive and practical - focused on doing great work, not ticking boxes.
This role sits across 2nd/ 3rd line support and infrastructure projects. You'll act as an escalation point for IT Technicians while also taking the lead on delivering solutions across cloud, infrastructure and security for a varied customer base.
What you'll be doing:
* Acting as the technical escalation point for the IT Support team
* Troubleshooting complex 2nd/3rd line issues across infrastructure, cloud and networking
* Delivering IT projects including migrations, upgrades and new implementations
* Administering Microsoft 365 and Azure environments
* Supporting Windows Server, VMware and Hyper-V platforms
* Managing backup and storage solutions (SAN, NAS, Veeam)
* Working with firewalls, VPNs, wireless and wider security technologies
* Producing clear documentation and contributing to shared technical knowledge
* Working directly with customers, both on-site and remotely
What they're looking for:
* Strong experience in a 2nd or 3rd line IT support / infrastructure role
* Confident with Microsoft 365 administration and troubleshooting
* Solid Windows Server and virtualisation experience
* Good networking fundamentals (TCP/IP, VLANs, VPNs, wireless)
* Backup and storage experience
* Comfortable owning escalations and managing multiple priorities
* Clear communication skills and a strong customer-first mindset
* A proactive, hands-on approach with genuine interest in technology
* Full UK driving licence and access to own transport
* MSP experience (Essential)
Nice to have:
* Azure IaaS design and deployment
* Firewall and network security technologies
* PowerShell or automation experience
* Microsoft, VMware, CompTIA or ITIL certifications (or working towards them)
If you're an IT Engineer looking for responsibility, variety and a role where your input actually counts, this is a strong next move.