Description Join Our Team as a Customer Service Advisor – Based in Oldham Are you passionate about helping others and delivering outstanding service? We’re looking to recruit several Customer Service Advisors to join our friendly and dedicated team in Oldham. What You’ll Do As a Customer Service Advisor, you’ll be the first point of contact for our residents. You’ll handle a variety of queries, some of which may be sensitive or complex, with empathy and professionalism. Your role will be key in ensuring our residents feel heard, supported, and valued. About the Role Full-time: 35 hours per week Hybrid working: 3 days in the office, 2 days remote Shift pattern: Rotational shifts covering 8:00am – 8:00pm; You must be able to work all shift patterns What We’re Looking For We welcome applicants from all backgrounds — no prior experience in housing or contact centres required. What matters most is your attitude and approach: Skills: Exceptional customer service skills: Proven experience in delivering outstanding support, with a genuine commitment to helping others. Strong communication abilities: Confident and clear across phone, email, and live chat. Attention to detail: Methodical, accurate, and reliable in recording information. You’ll be able to demonstrate Essential: Proven experience of providing excellent customer services. Proven ability to work methodically, follow agreed procedures and accurately record data and information. Proven ability to provide accurate and clear responses to routine customer enquiries - in writing, face to face or by telephone. Proven ability to accurately enter data within a customer call scenario, whilst talking to customers to understand requirements. Excellent oral and written communications. Good knowledge of Microsoft Office package. Excellent communication skills. Excellent attention to detail. Demonstrate the Guinness Behaviours. Desirable: Experience of administrative systems and procedures. Understanding context of social housing. Good negotiation skills. Behaviours: Resilient and enthusiastic, even when conversations get tough. Empathetic and caring, especially when supporting vulnerable residents. Proactive and positive, with a real ‘can do’ spirit. Why Join Us Be part of a team that truly makes a difference in people’s lives. Enjoy flexible working arrangements that support work-life balance. Receive 25 days holiday a year plus bank holidays; with the option to buy additional days. We’ll match your pension contributions up to 9%, helping you plan for the future. Access to health and wellbeing support designed to support your physical and mental wellbeing Grow your skills in a supportive and inclusive environment. We will be holding an assessment centre on 17th March with remote, final stage video interviews will take place later that week. If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. REEDTGP TJTGP