Senior IT Problem & Major Incident Manager
A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis.
Senior IT Problem & Major Incident Manager
Responsibilities and Duties:
*Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned
problem management processes.
*Significant experience in managing major incidents, including stakeholder communication, incident analysis
and resolution, and working in stressful situations.
*Mentor Major Incident Managers.
*Conduct Major Incident Reviews.
*Champion for the problem management practice.
*Prevent recurrence of problems through effective problem management.
*Facilitate root cause analysis and methodologies.
*Ensure effective problem resolution through collaboration.
*Ensure accurate problem records and known errors.
*Organise and chair meetings related to the practice.
*Provide problem training and guidance to resolution teams.
*Provide reports and metrics on problem activities.
*Audit problem activities.
*Continuously improve problem processes by identifying, proposing, and implementing improvements.
Background
Senior IT Problem & Major Incident Manager
Knowledge, Sills and Experience:
*Experience in the Problem Management practice, 5+ years preferred.
*Experience in Major Incident ...