Join to apply for the Customer Service L3 - Apprenticeship Programme 2025 role at THG Ingenuity
Qualification – Level 3 Customer Service Specialist
Duration – Typically 12-18 months
Location – Gadbrook Park, Northwich (Office Based)
Hours – 37.5hrs per week
Shifts – Working on a shift rotation between 8am-8pm with a 1 in 3 weekend shift
Apprenticeship Start Date – 13th October 2025
Key Responsibilities
* Working across multiple channels including emails, phones, live chat and social media.
* Work towards achievable department targets while maintaining high level quality at each point of contact.
* Engaging with customers daily in a polite, professional manner.
* Assisting customer with all queries regarding product advise and general customer service queries.
* Collaborate with team members and different departments to enhance overall customer service.
* Utilise ongoing training to deepen product knowledge and deliver top-notch service.
Apprenticeship Opportunity
In addition to your day to day role, you’ll be working towards a Level 3 Qualification as a Customer Service Specialist. You’ll have dedicated time during working hours to focus on your apprenticeship, taking ownership of your development while gaining valuable, hands on experience in the field.
Qualifications
* Strong written and verbal communication skills
* Minimum grade 4 in both Maths & English (Preferred)
* Willingness to learn and develop new skills
* A professional, friendly and hard-working individual.
* Early promise of showing our core values - Show up, Dig in and Get it done.
Career Development
* Access bespoke development programmes that have been designed and developed by our in-house L&D team.
* Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
Enhanced Leave
* 25 days annual leave plus bank holidays.
* Enhanced maternity and paternity pay, depending on length of service.
* Up to 10 days compassionate leave.
* Buy back up to 3 days each year.
* Unlock 2 days volunteer leave after 12-months.
Wellbeing Support
* Access face-to-face and virtual appointments with our in-house GP.
* Access our in-house CBT therapist.
* Access to our in-house dentist to make appointments for routine check-ups, emergency appointments and more.
* Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
* State-of-the-art on-site gym at our Manchester Offices.
* Access to our on-site physio.
* Wellness Wednesday’s - Extra time to focus on your physical and mental well-being.
Other Perks
* Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
* Up to 50% staff discount on THG brands.
* Free breakfast and lunch each day for each apprentice.
* On-site staff shop.
* Access to on-site barber.
* Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
* Anniversary gifts when you hit 5 and 10 years of service.
We are an equal opportunities employer. We’re committed to creating a diverse and inclusive workplace that allows everyone to thrive, and strongly encourage all candidates from all backgrounds and identities to apply.
THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.
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