Fittingly - Stoke on Trent
Salary - Between £25000 - £32000 (dependant On Experience)
Fittingly is a fast-growing, innovative manufacturer of bespoke fitted furniture. Using cutting‑edge technology, we empower customers to design their own wardrobes and storage solutions — all crafted at our Fenton (Stoke-on-Trent) factory and delivered nationwide.
We’re looking for a proactive, customer-focused Technical Support Advisor to join our expanding technical team. You’ll play a key role in supporting customers and ensuring a smooth journey from design to installation.
What you’ll be doing
* Acting as the first point of contact for customer enquiries via phone and e‑mail, delivering friendly, professional support
* Building strong relationships through clear communication and exceptional service
* Guiding customers to take accurate measurements, using spatial awareness to produce clear diagrams
* Working closely with Sales and Operations to resolve queries around design and order fulfilment
What we’re looking for
* A genuine passion for customer service and going the extra mile
* Experience handling enquiries, solving problems, and delivering solutions
* Strong communication skills with the ability to build trust quickly
* Highly organised, with the ability to juggle priorities in a fast‑paced environment
* Confident using computer systems and keen to learn new tools and design software
* Self‑motivated, with the ability to work independently and as part of a team
* Strong analytical/technical skills (essential); an interest in furniture design is a bonus
The details
You’ll be a key part of delivering a seamless, enjoyable experience for every customer. If you love helping customers and want to be part of an innovative, growing business — we’d love to hear from you.
Hours
9am–5pm across a 7‑day rota (Sundays 10am–4pm), with some evening flexibility required.
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