About BDR Group: BDR Group is a leading IT solutions provider dedicated to delivering high-quality technology services to a range of clients, including the National Health Service (NHS). We are committed to ensuring our clients' IT systems are robust, efficient, and secure, enabling them to focus on delivering essential healthcare services.
Overview: Our Aylesford office is a hub of innovation and expertise, and we are looking for a talented IT Desktop Engineer to join our team and support our NHS client. We take pride in being a dynamic and innovative organization that values our employees.
As an IT Networking Apprentice reporting to the the Aylesford office for BDR Group, but operating at a client site at ME8 0PZ, you will be an integral part of our IT support team, providing essential technical assistance and maintenance to our NHS client.
Your responsibilities will encompass the desktop environment, ensuring that end-users have access to reliable and secure IT systems. You will be working closely with both internal teams and the NHS client to deliver top-notch IT services.
Salary:GBP15,000 per annum.
Key Responsibilities:
* Desktop Support: Provide day-to-day desktop support for end-users within the NHS client organization. Troubleshoot hardware and software issues, ensuring timely resolution.
* Hardware and Software Maintenance: Install, configure, and maintain desktop hardware and software. Ensure systems are up-to-date and secure.
* User Training: Assist end-users with basic IT training and troubleshooting techniques to enhance their technical capabilities.
* Incident Management: Manage and resolve IT incidents reported by end-users, maintaining accurate records and providing clear communication throughout the resolution process.
* Software Updates: Perform software updates, patch management, and antivirus scans to ensure the security and performance of desktop systems.
* Network Connectivity: Troubleshoot network connectivity issues and assist in resolving them, working closely with network administrators.
* Documentation: Maintain comprehensive documentation for hardware, software, and troubleshooting procedures to facilitate efficient support.
* Collaboration: Collaborate with other IT teams to resolve complex issues, share knowledge, and ensure a seamless IT environment.
What we are looking for: Desired skills:
* Previous experience desirable, not necessary
* Knowledge of Windows and other operating systems
* Familiarity with desktop hardware components
* Basic networking knowledge
* Strong problem-solving and troubleshooting skills
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
A driving licence is highly desirable for the future event of visiting client sites.
Entry requirements:
* 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
* GCSE Maths and English (or equivalents) at grades 3+ (D or above)
* Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information, please visit the UK ENIC website.
Benefits:
* Annual company holiday
* Opportunities for professional development and training
* Company paid training/exams
* Incentives to pass exams
* Quarterly company events/annual Christmas party
* Christmas bonus
* Collaborative work environment
* Contribution to a critical sector of healthcare
We offer an inclusive and diverse workplace culture where employees are encouraged to achieve their full potential and we believe that investing in our people's personal and professional development is key to our success, we are committed to providing our employees with the tools and resources they need to succeed.
Join BDR GroupIf you enjoy IT and are able to with a passion for providing top-tier support and would like to contribute to the healthcare industry by working with our NHS client, we encourage you to apply. Join us in our mission to provide cutting-edge IT solutions for the benefit of healthcare professionals and patients alike.
Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
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