Company description: Khne Nagel (AG & Co.) KG Job description: Join a dynamic logistics team dedicated to delivering time-critical shipments with precision and care. This role demands strong aviation industry experience, excellent customer service skills, and a solution-driven mindset. If you're ready to go the extra mile in a fast-paced environment, this opportunity is for you. How you create impact Ensure customer satisfaction by following procedures, managing service requests, and offering tailored logistics solutions Provide proactive updates and support on delivery status, including delays and resolutions Build strong client relationships by presenting available service options and delivering exceptional care Monitor shipments and coordinate logistics alternatives to minimize delays Collaborate with Business Development to optimize client-specific processes and drive continuous improvement Maintain and update SOPs and COPs to support operational consistency and compliance Track performance metrics and take corrective action to uphold service standards Foster cross-functional communication with Sales, Operations, and QA to align customer expectations and enhance loyalty What we would like you to bring Proven experience in aviation or logistics Strong grasp of international/domestic airline routing, geography, and time zones Expertise in handling time-critical shipments across various transportation services Proven risk assessment and problem-solving capabilities Solid customer service background with diplomatic communication skills Excellent organizational skills and ability to manage multiple priorities Strong written and verbal communication; proficient in Microsoft Office Willingness to work flexible hours in a 24/7/365 operational environment What's in it for you If you would like to become a valued member of our team, we will make sure that youre rewarded for your commitment and expertise. You can join the contributory KuehneNagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.