Renault Hayes is seeking a Service Manager to manage our busy Van Centre on Silverdale Road, Hayes (UB3). The focus of the role will be to organise, direct and control the activities of the Van Centre service department which includes Smart Repair operations. What you’ll be doing Implementing the standards and procedures of Renault Retail Group (RRG) and ensure the delivery of a consistently high quality of service to the customer to achieve complete customer satisfaction / recommend score above the National Average Ensuring that the Service department including smart repair earns direct profit at or above budget level, and ensuring that Workshop WIP is in line with budget stipulations and Workshop debt in line with budget stipulations Managing, coaching and mentoring the service team to ensure they achieve their objectives whilst delivering results to meet and exceed budgets Monitoring customer complaints and ensuring an effective resolution to satisfy the customer in a timely manner Ensuring accurate warranty submissions that comply with company policy Ensuring a fully embedded process is in place for VHC and Diamond Vue Ensuring department complies with H&S regulations, Renault 10 Mandatory Rules and 74 Key Requirements Delivering Safety Alerts and Toolbox Talks to the team What you’ll bring Previous relevant experience as a Van Centre Service Manager (essential) Experience of smart repair operations Knowledge of service schedules, inspection types, and maintenance intervals for vans Previous experience managing a high performing team Ability to deliver a first-class customer experience Proficiency in commercial techniques, business process management, and regulatory compliance Knowledge of Health and Safety Law applicable to a workshop Excellent communication and negotiation skills Determination to succeed and professionalism Computer literate and ability to use CDK Drive / Kerridge Full UK driving licence Working pattern You’ll be working 45 hours per week. The working hours are Monday to Friday 8am-6pm with 1 hour for lunch. Saturday working on a rota Why join us A competitive salary of £50,000 pa plus 20% bonus Company car 33 days annual leave including Bank Holidays Holiday Buy / Sell scheme Enhanced Maternity and Paternity leave Pension scheme with life assurance Share options Gym membership discount Cycle-to-work scheme Discounts on company products and services Superb career opportunities Group-wide Interested? Apply NOW