JOB DESCRIPTION: Site Manager
Job Title: Site Manager
Department: Operations / Management
Reports to: Head of Operations
Main Function of the Job: To provide leadership and strategic oversight for a designated site, ensuring all activities align with the Charity s objectives and budgetary targets. The Site Manager is responsible for the performance of their team, the safety of the environment, and the successful delivery of client development programs.
* Strategic Leadership: Display and install a passion for the charity s aims, ensuring the site meets its targets and development goals.
* Team Management: Oversee Support Workers and volunteers, managing issues in line with organisational policy and fostering professional discipline.
* Operational Oversight: Ensure site security, maintenance, and the professional appearance of facilities.
* Client Advocacy: Champion the needs of Where Next clients, ensuring their welfare is paramount and that their personal goals are reviewed and recorded to schedule.
* Stakeholder Relations: Uphold high standards of customer satisfaction and represent the Charity professionally to all stakeholders.
* Financial Accountability: Ensure all monetary activities on-site are carried out in strict accordance with policy and procedure.
Location While primarily based at a specific site, the Site Manager will collaborate across all Where Next units to ensure organisational consistency and provide cross-site support as required.
Staff Supervisory Responsibilities
* Direct supervision of Support Workers, volunteers, and clients.
* Responsible for staff work planning, attendance monitoring, and performance reviews.
* Lead the team in implementing client-centred plans and ensuring paperwork quality is consistent.
Main Duties
* Program Management: Oversee the identification, preparation, and implementation of training and work opportunities for clients.
* Quality Control: Audit and ensure all client programs are monitored, assessed, and recorded as required by the organisation and external bodies.
* Health & Safety: Act as the primary lead for Health and Safety enforcement on-site, including infection control and safe equipment usage.
* Development: Identify and secure new development opportunities for the Charity and initiate new activity ideas.
* Communication: Facilitate effective communication within the team regarding client needs and organisational requirements.
Qualifications and Experience
* Education: Level 3 or higher qualification in a relevant field (Health & Social Care, Management, or Horticulture).
* Licensing: A valid driver s license is essential.
* Experience: Proven experience in a supervisory or management role, preferably within a charitable or care-based environment.
* Certification: Must hold and maintain a valid First Aid Certificate.
Tools and Equipment
* Proficiency in the safe operation of hand and power tools relevant to the site (e.g., nursery or carpentry tools).
* Responsibility for ensuring all staff are adequately trained before using specific equipment.
Working Conditions
* Involves working in open-air nursery conditions, requiring physical effort for gardening, landscaping, and logistical tasks (loading/unloading).
* Requirement to work flexible hours, including outside traditional hours, to meet the needs of the Charity.
Aptitude/Skills
* Sensitivity: Deep understanding and sensitivity to the demands of working with clients with learning disabilities.
* Flexibility: Ability to adapt to different teams and lead through change.
* Proactive Growth: Committed to Continuous Personal Development and maintaining high standards of personal discipline.