At Watergate Bay, we don't just provide a place for our guests to
rest their heads - we create memorable experiences that they'll remember for a
lifetime. It’s all about the balance of life. Being active, getting amongst the
elements, spoiling yourself a little, chilling out, getting cosy, and most of
all having a good time.
Set on a spectacular, two-mile surfing beach on the North Cornwall
coast, Watergate Bay Hotel is the perfect destination for a contemporary beach
holiday and it’s a wonderful place to take your career to new heights.
With a team that values connection, flexibility, variety, and
challenge, we're all about making a meaningful impact on our guest’s holiday.
Our three core values - We Care, We Notice, We Change – show what it means to
work for a hotel which goes above and beyond for our team and guests. An unforgettable holiday experience Watergate Bay Hotel offers a
modern take on a beach break. For our guests, how their stay makes them feel is
crucial; cared about, looked after, welcome.
Our House Manager role:
We’re looking for an attentive, organised, proactive House Manager
to exceed our guests’ expectations, and ensure that their experience
before, during, and after their stay is the best it can be.
You’ll embody the spirit of Watergate Bay Hotel with your friendly,
considerate manner, and oversee daily hotel operations across all areas.
You’ll also ensure a seamless experience, notably during key periods of
demand, and proactively identify issues, taking proactive measures to prevent
them from occurring, and monitor guest touchpoints, ensure cleanliness,
ambience, and service standards are upheld, and build relationships with new and
returning guests.
In return
you’ll find yourself in a team with a shared outlook on life where friendship,
connection, flexibility, and variety, are a guaranteed part of your working day.
Please
note, this role is 37.5 hours.
As our House Manager you’ll be:
* Representing
the hotel management in all guest related matters.
* Overseeing
daily hotel operations across all departments during shifts.
* Monitoring
guest touchpoints to ensure cleanliness, ambience and service standards are
upheld.
* Assisting in covering our Night Manager during holidays & sickness.
* Completing
weekly booking checks to ensure room availability and dinner bookings.
* Providing
hands on support in all Front of House operational areas during peak times.
* Carrying
out regular checks to ensure both front and back of house are presented to the
correct expected standard.
* Personally welcoming groups, VIP’s, and repeat guests and being their key
point of contact, as well as ensuring special touches are organised.
* Coordinating
special requests and special occasion stays.
* Reviewing
guest feedback and communicating back to teams the positives and areas of
improvement.
* Addressing complaints,
feedback, and inquiries with a proactive and solution-orientated focus.
* Proactively ensuring the delivery of any guest requests across all areas
of the hotel.
* Identifying opportunities to surprise and delight new and returning
guests and actioning these accordingly.
* Identifying opportunities to improve guest experience across all areas
of the hotel and implementing an action strategy accordingly.
* Acting as an ambassador for Watergate Bay Hotel at all times.
You’ll also:
* Maintain
a safe working environment at all times, recording any accidents in the
accident book.
* Have knowledge of the fire evacuation procedure for all areas, and
ensure all staff are fully trained and aware of what to do in the event of a
fire.
* Act as the emergency response leader during your shift.
* Communicate and uphold standards around uniform and personal grooming.
* Ensure detailed shift reporting and follow up between teams.
* Liaise with department heads and supervisors to resolve operational
issues.
* Communicate with guest services & reservations to ensure seamless
guest journey.
* Work in accordance with Department Heads and Supervisors to improve all
aspects of guest experience.
* Have a good understanding of why we are working towards a B Corp
accreditation.
* Understand our shared responsibility to look after our team and planet.
* Be an
active participant in B Corp related initiatives and workshops.
The skills you’ll be sharing with us:
* A minimum of 1 year in a management position (within a
similar role)
* Solid organisational skills
* A positive, proactive approach to team leadership
* A good knowledge of customer care/ complaint handling
* A natural communicator
* Confident making decisions under pressure
* Amenable to a flexible working schedule, including weekends
* A guest-focused mindset
* Responsible, with an excellent attention to detail
* Ability to work to your own initiative
* Strong accuracy in numerical documentation (desirable)
* First Aid Qualification (desirable)
* Pool Emergency Response training (desirable)
What we’ll offer you:
* A
relaxed, professional place to work in a beautiful location – at one of
the UK’s most striking beaches
* A
welcoming team, eager to support and encourage each other
* Excellent
career prospects in an ever-expanding organisation
* Special
rates for you and your friends and family to stay at the hotel
* Team
discounts on treatments in Swim Club
* Discounts
for you and your friends and family at: Zacry’s, The Beach Hut, and Living
Space Restaurants.
* Team
discount at our Cubs coffeeshops
* Team
discounts at Shop on the Beach and other partner businesses
* Free
surf lessons, surfboards and wetsuits hire from Wavehunters
* Team
social events throughout the year
* Team
assistance scheme – a dedicated helpline for support & advice on
topics from mental health through to managing your finances
From
discounted stays to training and development opportunities, we're all about
helping our team achieve their personal and professional goals. Located on the
sunny, sandy, Cornish coast, you'll never be short on inspiration.
If you
would love to join us as our House Manager, apply now and be part of our
journey at Watergate Bay hotel, a wonderful place to work.