Job Description
Location: Field Based - South
Salary: Up to £40,000 with uncapped commission + Company Car/Car Allowance
Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30
Responsibilities
* Achieve Net growth and increase product penetration through cross-selling Daisy products into existing customers.
* Ensure customer visits every 3 months for account reviews.
* Increase product penetration across the existing customer base with high product knowledge.
* Pre-call qualified opportunities 24 hours in advance with a clear agenda.
* Establish customer needs through effective questioning and engage specialists if needed.
* Input meeting information into Daisy Central within 24 hours and follow up actions.
* Complete quotes via Daisy Central or provided templates within 48 hours of the meeting.
* Maintain high product knowledge to identify opportunities for efficiency and cost reduction.
* Deliver excellent account management to encourage re-signs and cross-sell opportunities.
* Collaborate with support and specialist teams to provide high-level service.
* Raise and resolve customer service cases, maintaining communication throughout.
* Follow up with customers post-case resolution to ensure satisfaction.
* Flag at-risk customers to management for appropriate action.
Qualifications
* Experience in telecoms with large customers.
* Background in Account Management.
* Understanding of business objectives across multiple verticals.
* Knowledge of sales processes and ability to demonstrate them.
* Ability to articulate Daisy's vision, competencies, and product portfolio clearly.
Additional Information
Benefits of working at Daisy:
* 25 days holidays plus bank holidays, increasing with service up to 30 days.
* Support for professional development.
* Eye care vouchers and discounted Medicash membership.
* Discounts at over 1,200 retailers.
* Additional days off for birthdays and weddings.
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