Account Manager
Alba Facilities Services has a rare and exciting opportunity to join our existing Account Manager team based in Glasgow. We are pleased to present that we are a 4 day work week company. The successful candidate will receive a salary equivalent to working 5 days (40 hours) in return for working 4 days (34 hours) per week. At Alba we recognise that people are our number one asset and employee wellbeing is important to us – our philosophy is that happy people outside of work make happy, productive people at work.
Alba Facilities Services Ltd has been delivering mechanical and electrical services to commercial clients for over 20 years and our ambition is to be Scotland’s market leading, independent facilities services provider, recognised for our unique commitment to customer service and expertise.
Due to continued growth, having recently gained some new, prestigious contracts, we are seeking an experienced Account Manager to support our multi-site operations. Reporting to the Board of Directors, you will hold overall accountability for the successful delivery of our contracts; you will have responsibility for service delivery and P&L of contracts; you will liaise with clients and operational teams to provide an exceptional service level in all areas; you will provide technical support, whilst driving a culture of excellence, openness and continuous improvement. Equally important is your ability to demonstrate positive leadership behaviours and to motivate the team and those around you to help them be their very best.
At Alba it’s not just what you do that’s important – how you go about achieving results is equally important. If you thrive in a fast paced environment, you are passionate about people and are highly motivated to drive and deliver excellent customer service in line with our Company Values, this could be the job for you.
Key Responsibilities
* Main point of contact for specific contracts
* Generate and oversee larger project plans, tenders, quotes with realistic timelines and profit margins
* Assist with recruitment where required
* Generate sales, new clients and maintain existing
* Build, maintain and improve positive supplier and sub-contractor relationships
* Achieve agreed contract profit margins
* Work within agreed works (labour and parts) budgets, taking appropriate and timely action where necessary
* Build strong client relationships
* Support a strong health and safety culture
* Provide technical support to engineers and helpdesk as required
* Support a culture of continuous improvement
Qualifications and Skills
* Proven experience in a similar role in an FM environment – multi-site preferred
* Technical background preferred but not essential
* Strong people management skills with proven track record of leading, managing and developing a team
* Excellent communication and interpersonal skills
* Previous budgetary control experience
* Demonstrable organisational skills
* Strong interpersonal and customer relationship skills
* Team management experience
* Self-motivated and results oriented
Benefits
* 4 day working week (34 hours per week, salary based on 40 hours per week)
* Employer pension
* 6.6 weeks holiday (including bank holidays)
* Life assurance (x2 salary after 1 year)
* Private Health Insurance
* Company Car, phone and laptop
* Company sick pay
* Employee Assistance Programme
* Cycle to Work scheme