Responsibilities
About the role
We’re looking for a friendly, helpful person to join the team in our Gloucester branch. The role is at the heart of the local community, supporting a wide range of customers in a welcoming environment, where every day is different. This role will suit someone who’s at ease with people and able to support them in a caring, friendly, and efficient manner. It involves finding solutions for customers, keeping up to date with our services and policies, and staying on top of admin. Dealing with cash transactions carefully and accurately is among its key responsibilities, as well as taking calls and other duties for our greater Customer Service area.
Benefits:
* 25 days holiday a year plus bank holidays and a holiday buy/sell scheme
* Annual discretionary bonus scheme
* Personal pension with matched contributions
* Maternity, paternity, and shared parental leave
* Extensive wellbeing support
* Life assurance (6 times annual salary)
Find out more about the fantastic benefits of joining Coventry Building Society here.
About you
For this role, you’ll be a people person. It’s important that you can engage with a diverse range of people, find out how to help them best, and give them a great experience with us. To be successful in this role, it’s essential you have:
* Current experience interacting directly with customers daily and providing great service
* Recent retail, call centre, or customer-focused background
Desirable Experience Will Include
* Experience of cash handling
* Processing customer details or data accurately
About us
We’re one of the largest building societies in the UK, sharing a mutual goal across our branches and offices to improve the lives of others. We’re officially recognised as a ‘Great Place to Work’, with benefits beyond basic pay, including a discretionary bonus scheme, a culture of reward and recognition, and comprehensive wellbeing support. Recently, The Co-operative Bank officially became part of our Group. We share values and an ethical approach towards our members, customers, and colleagues. We’re serious about equality and celebrating diversity. By working together, you’ll build more than just a career with us.
Flexibility and Why It Matters
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to explore possibilities for this role.
Proud to be a Disability Confident Committed Employer
We’re proud to offer an interview or assessment to every disabled applicant who meets the minimum criteria for our vacancies. Applicants can opt into the Disability Confident Interview Scheme. If it’s not practicable to interview all candidates meeting the criteria, we commit to interviewing disabled candidates who best meet the essential and desirable criteria.
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