Supervisor - Keswick Company Description We are currently seeking a professional, proactive, and service-driven Supervisor to join our dedicated catering team at Theatre by The lake. This is a hands-on leadership role, perfect for someone with a passion for hospitality and an eye for detail. As a Supervisor with Baxterstorey you will receive the following industry leading benefits: Enrolment into the Nest Pension scheme 28 days annual leave Access to everyday discounts and communication portal Employee assistance programme Meals provided on shift Cycle to work scheme Your birthday off to celebrate in style A day off to volunteer / give back to the charity of your choice Job Description Salary: 29,328 Working 5 days over 7 Hours worked between 8.30am - 11pm Key Responsibilities: Supervise day-to-day operations of the Cafe and Bar, ensuring smooth service across the Pre theatre dining Lead and motivate staff to maintain high service standards Assist in staff training, scheduling, and performance monitoring Handle customer queries, concerns, and feedback with professionalism and discretion Ensure the catering areas maintain a clean, safe, and welcoming environment Support the management team in implementing policies and enhancing service offerings Oversee events and private functions as required Qualifications Previous experience in a supervisory role within hospitality Exceptional interpersonal and leadership skills Ability to remain calm under pressure and resolve issues effectively Strong organisational and multitasking abilities Flexible availability, including evenings, weekends, and holidays as needed