Job Description - Operational Support Officer RCJ HMCTS
Location: Central London | Rate: £15.59 per hour | Hours: 37 per week (Mon-Fri)
Contract: Temporary assignment (initial 6 months with potential to extend) | Work location: Fully office-based (5 days on site)
Recruiter: Brook Street Recruitment on behalf of HM Courts & Tribunals Service (HMCTS)
This role is based at the Royal Courts of Justice.
Key Responsibilities
* Processing court documentation and case-related correspondence in line with HMCTS procedures
* Maintaining and updating accurate records on internal case management and digital systems
* Managing case files, ensuring they are correctly stored, tracked, and progressed
* Handling telephone, email, and face‑to‑face enquiries in a professional and timely manner
* Scanning, uploading, and securely managing sensitive legal documentation
* Liaising with judiciary, legal professionals, court users, and internal HMCTS teams
* Supporting hearings, including court ushering duties, assisting in courtrooms to ensure proceedings run smoothly and efficiently
* Assisting with listings, scheduling, and case progression activities
* Providing general administrative support to ensure the smooth running of daily operations
* Maintaining confidentiality, accuracy, and compliance with court standards at all times
Skills & Experience Required
* Previous administrative and/or customer service experience in a busy environment (essential)
* Strong IT skills, including Microsoft Word, Excel, Outlook, and Teams
* Excellent attention to detail and high levels of accuracy
* Strong written and verbal communication skills
* Ability to prioritise workload and manage competing demands
* Professional, confident, and proactive approach to work
* Ability to work under pressure in a fast‑paced environment
* Ability to work independently and as part of a team
Additional Information
* DBS and reference checks required (processed by Brook Street)
* Counter Terrorism Check (CTC) eligibility required – applicants must have resided in the UK for the past 3 years
* Full training provided
* Office‑based role (no remote working)
To apply: Send your CV, mobile number, and the role you are applying for to Basheer Dawoud at basheer.dawoud@brookstreet.co.uk.
#J-18808-Ljbffr