Overview
We"re working with a Government organisation seeking an experienced Service Designer to drive digital transformation within public services. You"ll apply the GDS Service Standard to deliver user-centric, efficient, and accessible services that meet user needs.
Base pay range
Direct message the job poster from Sanderson
Responsibilities
* Adhere to the GDS Service Standard and prepare services for formal GDS assessments.
* Lead the creation and iteration of comprehensive service blueprints and ecosystem maps, integrating user needs with back-end policy and operations.
* Plan, conduct, and analyse comprehensive user research to deeply understand citizen needs and pain points across service journeys.
* Use government-specific tools, including the GOV.UK Prototyping Kit, to rapidly create, test, and validate service concepts.
* Work collaboratively in an Agile environment with Policy Analysts, Product Managers, and Technologists to ensure viable service delivery.
* Proven experience as a Service Designer within a public sector or government-facing environment.
* Deep, practical experience applying and adhering to the Government Digital Service (GDS) Service Standard.
* Hands-on experience using the GOV.UK Prototyping Kit or a similar government design system.
* Expert knowledge and practical experience in creating and iterating detailed service blueprints and journey maps.
* Expertise in planning, executing, and synthesizing user research activities into actionable design insights.
* Demonstrable experience working within Agile and Lean methodologies.
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Design
* Industries
* Government Relations Services and Government Administration
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