Student Support
* Providehigh quality and responsivefront-line support to students through the on-campus reception desk and departmentalinbox(s). Ensure enquiries are responded to asappropriate withinagreedtimeframes, taking responsibility for responding directly to more complex enquiries and escalating with line manager whenrequired.
* Support the provision of student lifecycle processes ? from welcome and induction, timetabling and attendance monitoring, to assessment and beyond. Use systems and databases,e.g. student records systems and virtual learning environments,accordingly, andin accordance withbest practice.
* Activelyparticipatein the development and improvement of processes to support students and academic staff byidentifyingand suggesting service improvements based on stakeholder feedback.
* Take personal accountability for the data quality of student information, ensuring records are accuratelymaintainedin accordance withagreedprocesses.
Staff Support
1. Provide consistenthigh levelof support for academic staff relating to programme delivery, for example timetables, classroom bookings, student attendance monitoring, student information.
2. Support the Senior Programme Officer and Programme Managerin executingoperational activities suchas attendance monitoring, assessment preparation, checking timetables for accuracy for staff and students.
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