The Student Liaison Officer will provide a positive role model to students and promote good behaviour by engaging with students and staff and responding in a professional manner to de‑escalate confrontational situations which may occur in the College from time to time. Acting as a College ambassador at all times the Student Liaison Officer will ensure a safe, secure and welcoming learning environment for staff, students and visitors, liaising with individuals and teams within the College, agencies and community groups.
Principle Accountabilities
* Be an integral part of the cross College Student Services Team monitoring student behaviour, intervening and managing behaviours when appropriate. Promote a positive College ethos at all times, reporting more serious poor behaviour to the Duty Manager by phone or in person. Completing incident reports as necessary.
* Reacting immediately to incidents and disturbances. Use a range of interventions to resolve conflict successfully including effective mediation and de‑escalating strategies.
* Monitoring the common areas of the College property to support and maintain expected behaviour. Identify and challenge student behaviour deemed outside College expectations in a non‑confrontational manner.
* Supervise students at break times, ensuring students are respectful of their surroundings, staff and of each other.
* Make disciplinary referrals where appropriate and provide evidence such as CCTV footage or statements for disciplinary hearings as and when needed.
* Assisting all staff in encouraging the continually positive behaviour, punctuality and attendance of all students.
* Regularly undertake patrols at times decided by Head of Student Services and Safeguarding to monitor security and reporting any issues through the appropriate channels.
* Maintain a strong presence around the College in order to monitor student activity, keeping a log of student incidents and re‑occurrences.
* Carry out random class bag checks and drug testing as and when required.
* Monitor entrance area and barriers, preventing unauthorised access to the College’s facilities and respect for College property and personal possessions.
* Checking on commencement of shift CCTV is fully operational and reporting any faults through to Maintenance team via the Backtraq system via the intranet portal.
* Investigate security matters which require attention and provide advice and assistance as necessary.
* Carry out site security audits.
* Report all faults/damage to the buildings/property that could become a security breach.
* Have a proactive approach when complying with all necessary Health, Safety and Wellbeing requirements.
* Facilitate and contribute to good neighbourly relationships, ensuring effective communication channels with the local Police PCSO and local community groups.
* Contributing on a team basis; the post holder must be capable of working as a member of a team with a flexible and adaptable approach to business needs, including evenings and enrolment duty as required.
* To perform other such duties commensurate with the grade of the post, as required by the Line Manager.
* Act as an onsite First Aider.
In addition, it is recognised that the post-holder should:
* Maintain confidentiality at all times
* Promote equal opportunities
* Comply with all college policies and procedures including Health and Safety and Equal Opportunities policies.
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