Are you passionate about helping people navigate financial challenges? This isn't just a job; it's a chance to transform lives. You'll be on the frontline, proactively tackling fuel poverty and financial insecurity head-on. You’ll empower our clients and champion financial wellbeing across Swindon! You’ll provide multi-channel advice, including home visits, focusing on energy advice, budgeting support, and income maximisation. Key Responsibilities Provide generalist information and advice, with a focus on energy advice and budgeting. Conduct client interviews face-to-face, over the phone, and during home visits. Educate individuals and groups on efficient energy usage and budget management. Support diverse communities with sensitive listening and questioning skills. Research and apply for local solutions like food bank or fuel vouchers. Promote the project at external events and deliver group education sessions. WHO ARE WE LOOKING FOR? A natural at unpicking complex issues and supporting people in crisis. An expert listener with honed listening skills ready to empower clients Exceptional organisational skills and a "can-do" attitude. A genuine interest in community engagement Tech-savvy and digitally fluent. A team player who can commit to Citizens Advice principles A commitment to ongoing training, including passing the City and Guilds NEA Level 3 Energy Awareness exam within two months of starting.(we'll help you get there!). BONUS POINTS FOR (but not essential!): A good understanding of fuel poverty and financial challenges. City and Guilds/NEA Energy Awareness qualification. Experience providing generalist advice on energy, welfare benefits, or debt. Certificate in Generalist Advice Work or equivalent You don’t have to be the finished article, if you have the drive and the right attitude we’ll help you develop your skills Salary And Benefits Salary up to £25,700 depending on experience. Hybrid working model with a mix of office, outreach, and potential for home working once independent in the role. 25 days annual leave plus Bank Holidays, with 3 discretionary days between Christmas and New Year. 5% employer contribution to a workplace pension scheme, 3% employee contribution required. Commitment to Continuous Professional Development and access to national training. Employee Assistance Programme, including 24-hour helpline and legal advice. Mental Health and Wellbeing Support through Telus Health, offering perks and savings on cinema tickets, gift cards, and cashback. We are happy to discuss part-time and flexible working arrangements with prospective applicants.