CUSTOMER SERVICE REPRESENTATIVE
We are offering a role for a Customer Service Representative in order to become an integral part of our expanding team,
Are you a people person with a passion for delivering exceptional customer experiences? Were looking for a Customer Service Representative to be the friendly voice and trusted support for our valued customers.
In this role, youll handle a variety of customer enquiriesvia phone, email, and live chatoffering prompt, professional, and effective support. Youll be an essential part of ensuring our customers feel heard, helped, and appreciated.
Commutable from Alcester, Redditch, Bidford Upon Avon, Alvechurch, Henley-in-Arden, Northfield, Bartley Green, Bromsgrove, Earlswood and Inkberrow
KEY BENEFITS
Salary: Up to £25,000 - £27,000 Dependant on experience
Plenty of free parking on site
Exquisite working environment
Lunchtime Friday finish
Recent investment
Long established and stable business
Top quality products
Charity events
Friendly, supportive team
RESPONSIBILITIES for CUSTOMER SERVICE REPRESENTATIVE
Respond to customer queries via phone, email, and chat in a timely and professional manner
Provide accurate information about products, services, and orders
Resolve customer complaints with empathy and efficiency
Process orders, returns, and refunds
Work collaboratively with internal teams to solve customer issues
Maintain up-to-date product knowledge to provide informed support
Keep detailed records of customer interactions in our CRM system
REQUIREMENTS for CUSTOMER SERVICE REPRESENTATIVE
Previous experience in a customer service or call centre role preferred
Strong verbal and written communication skills
Excellent IT skills, with Outlook and excel
A calm, patient, and friendly demeanour
Proactive problem solver with a positive attitude
Able to multitask and work well under pressure
Tech-savvy and comfortable learning new systems
A team player who thrives in a fast-paced environment
Please Note: Candidates must have the right to live and work in the UK.
Our aim is to help you secure the best possible future for yourself & this is a totally FREE service to all our Candidates.
If you believe that your skills and experience match what we are looking for please call me or APPLY and I will be in touch.
Should you want to learn more about any of our MANUFACTURING & PRODUCTION vacancies, or should you just want to discuss your particular needs, then please do not hesitate to contact meto have an informal, confidential chat.
Probe Technical Recruitment, providing Manufacturing & Production Recruitment Support since 1994
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