Responsible to: HR Manager Rate of Pay: National Living Wage (£12.21 per hour) Hours of Work: 22.5 hours per week (3 full days) Working Hours: Working between Monday – Friday, 9am to 5pm Contract Type: Permanent Work Base: Head Office Job Description Purpose & Scope To provide high-quality administrative and data management support for the entire volunteer lifecycle. This is a shared service that supports multiple departments in their use of volunteers, ensuring a consistent and effective approach across the organization. You will maintain and audit volunteer management systems and processes to ensure data accuracy and compliance and proactively contribute to the improvement of the volunteer experience by collaborating with various teams. Specific Duties & Responsibilities Manage the volunteer recruitment, onboarding, and offboarding processes, including pre-volunteering checks such as references and DBS checks. Maintain and ensure the accuracy of volunteer data across all platforms, including the Volunteer Management Software and physical files. Audit volunteer data regularly to identify and correct discrepancies between systems (e.g., timesheets, software records, and physical folders). Extract, analyse, and report on volunteer data, including producing custom reports as required by management (e.g., induction form completion, Gift Aid training status). Identify, develop, and implement improvements to the effectiveness and efficiency of the volunteer recruitment and data management processes. Create and update procedural documents, such as the managers' manual, and create training materials, for example: - video tutorials for staff and volunteers. Be responsible for promoting and communicating volunteer reward and recognition programs, including creating a bi-monthly volunteer newsletter. Actively participate in the delivery of key events, such as Volunteers' Week and other charity events. Maintain a commitment to confidentiality and adhere to all company policies and procedures. P erson Specification Experience Essential Proven administration experience. Prior experience managing and auditing databases. Experience creating reports and analysing data. Experience in prioritizing workload and working to deadlines. Desirable Experience working with volunteers. Experience in process development or systems management. Skills & Knowledge Essential Excellent planning organisational and auditing skills. High level of attention to detail and data accuracy. Proficient with Microsoft office experience using databases. Excellent verbal and written communication skills. Personal Effectiveness Essential Ability to work independently and take initiative. Ability to think creatively and collaboratively to improve processes. Ability to work confidentially and adapt to an evolving role. Qualifications Essential GCSE or equivalent in Maths and English. Desirable Relevant administration or data management qualification. Characteristics & Values A commitment to the ethos, vision, and values of Valley CiDS. Highly motivates, innovative and resourceful with a positive and proactive work attitude. Benefits Enhanced Annual Leave Company Sick Pay Scheme 20% discount in all Lighthouse Charity Shops Company Pension Employee Assistance Programme Access to exclusive shopping and lifestyle discounts Christmas Saver Scheme Company Events If you are interested in applying for this post, please download the application pack (which can be found on our website), this details the full job description and person specification. Safer Recruitment We are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will therefore be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.